Maruyama Onsen Kojyokan

Pre-arranged shuttle service with pick up from the train station. Although the shuttle service is only available during check-in and check-out, but shuttle driver was very kind to send us to the nearest JR station when we were walking out to the station as well as arrange pick up from the nearest station when we were back to the ryokan late at night. Very good service and clean ryokan. Good for those who likes nature as the ryokan is surrounded by padi fields. Response is also quick and can communicate well in English.

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Very comfortable stay during our snowboarding trip. The staff were so warm and helpful; always so prompt in responses to our endless queries and accommodating to our various requests. Great that they also use WhatsApp to communicate with guests. The room we booked was very spacious and clean, and we were on the highest floor so we had a lovely view of the train tracks and surrounding mountains. Even though there was no ensuite bathroom, the on-premises public bath was nice to use and each had a rotenburo which is perfect during winter. Breakfast buffet was delicious, though a tad rushed as each seating was only 50min. We had initially only booked one dinner there but we loved it so much after our dining experience that we immediately booked for another dinner the next evening. Even though it was so last minute, the staff tried their best to accommodate us and we really appreciated that. The drying room, individual ski lockable racks and complimentary shuttle service to/fro a few nearby ski resorts provided a lot of convenience.

It’s located quite far from Echigo Yuzawa station area where all the action is (especially in the evenings), even though there is a shuttle service provided during winter season. It’s more convenient if you drive. There is a train station nearby but trains are infrequent after a certain time and the walk back can be very dark in the evenings.

I enjoyed our stay here. The location was ok - walking distance to the train and they have a shuttle that presumably takes people to the ski fields (not where we were headed). We paid extra for breakfast - it was lovely. Some of it was a little exotic for me and I had a giggle at some of the English translations. I liked the onsen once I got over my Western aversion to nakedness. The room itself was nice and big. The beds were comfy and it was clean. I'm grateful for the instructions in the onsen about how to use it - it helped me not to embarrass myself further! There were vending machines available and I also noticed there was ski gear hire.

I was expecting a shower in the room, or at least somewhere on the floor we were staying. However, it turned out that the only showers were in the onsen itself. There was also some miscommunication about where to meet the shuttle - it wasn't provided prior to arriving and we (of course) were waiting at the wrong exit at the train station. However, the hotel had organised whatsapp access prior so we were able to communicate and find the shuttle. Apologies to the people who were waiting for us! The lodge was older than expected but reasonably well maintained.

Las instalaciones y el personal muy amable

Entraba mucha luz en la habitación , los perros de los vecinos hacía ruido