Palais Mirage d'Atlas, Hôtel & Spa

The staff and service we're great, the eye for detail and the help we got was great.

Nature/pool/breakfast

Foods may be better Because it is in nature, too many flies and insects

We had such an excellent time at Palais Mirage. We spent two nights there, the junior suite was clean, cozy and comfy, the bathroom was spacious and nice. The breakfast was great, you could order a fresh Msemen, crepe or omelet. Especial thanks to Afan who made sure that our stay is prefect, and Meriam at the reception was very friendly and helpful, and the rest of the staff as well.

All the staff seem lovely people. The pool is lovely, or would be, but they sell ‘day passes’ to anyone so on a nice day it’s too busy with randoms taking the best beds Rooms are lovely

Service is comically bad. They are professional ignorers, then when you give up waiting and tell them you want to take your drinks (or lunch/dinner) as you’ve been waiting 15 minutes, they bicker like 10 year old siblings rather than doing anything about it. we stayed 10 days and the same dirty glasses where there when we left that were on certain benches as when we got there. the hotel is very isolated. Absolutely nothing within a walkable distance and not a hotel bus offering travel into the Médina, so it’s everything needs to be planned with taxis. Also the regular smell of septic tank issues is not pleasant.