Royal Dunkeld Hotel

Great location and overall you get what you pay for.

Over the course of the stay (1 night) two fire alarms went off and there was a gas issue. Alarm went off at 2am, and there was no clear indication from staff if evacuation was necessary. I was surprised they allowed the stay to go ahead due to the issues.

The villiage

The hotel dirty poor facilities not enough staff very poor service

Breakfast was good. Bed was comfy and staff were friendly

Towels were mouldy. Heating did not work so had to move rooms. Light fitting was not secure. Shower head was mouldy. Spider webs above TV, cleaning not upto standards

Didn't have breakfast. Lunch deal was good.

Initial room in annexe very unsatisfactory. Radiator nor working. No socket for bedside table. Generally dank and unpleasant location. I was however grateful to a staff member who moved us into a better room within the main building.

Quiet room. Friendly staff. I accidentally left my hot water bottle in my bed at the hotel (room 206) - I am hoping the hotel staff will post it to me (I will of course refund the postage.)

Hard to get in touch by phone. Fire alarms that went off twice while I was asleep.

Nothing

Everything freezing cold food disgusting

Location

No hot food, shower dripped. Toilet paper holder torn off wall and not repaired. Floor squeaked with every step. Not to mention the 2am fire alarm!

Only the location

No food available, places that were suggested by staff were also fully booked no prior mention of this from booking.com or from staff at reception .Family didn’t eat. Dirty coffee mugs still half full of the last guests drinks. Dirty toilet area. Shower dripped constantly no travel cot had to complain at reception. Extremely noisy hotel for a baby to sleep . Run down room, shower dripping caused puddle in bathroom

It wasn’t a good location..

The bedroom smelt strongly of damp.. there was rubbish left under the bed.. there were no pillow protectors.. the food I ate in the bar was probably the worst meal I’ve had in years…

Location

Unfortunately only stuff

Location and staff.

Hotel is quite tatty, worn carpets, needs some talc in decor and furniture

The staff couldn’t do enough to help. They were absolutely fantastic

The restaurant is in serious need of a renovation

This is a grand old hotel, and it's tired. Don't expect the Ritz, or all the modcons. But it has a certain charm, and the Indian food in the restaurant is surprisingly good.

I felt I paid for a better product than what I got. The breakfast was really not good at all - go and find something better and cheaper in a nearby cafe.

Convenient for our stay

Location

The hotel location is central to Dunkeld. My bed was firm (I dislike soft beds). The staff were polite, well presented and did their best to help. The bacon in my breakfast was thick, cooked nicely and enjoyable.

My room overlooked Athol street and suffered high road noise due to the single glazed window, wedged closed with cardboard. The room felt cramped, would have better suited a single bed instead of double and the TV blocked the window. I found the bed uncomfortable. My Indian meal was very mediocre, having a strange flavour and containing quite tough meat. My "Full Scottish breakfast" looked small on the plate, had a cheap sausage and single small fried egg. The building is clearly historic but appeared to need a major refresh.

Excellent location. Friendly staff. Barman Ben was a star.

The annexe room was very basic but it was fine for a pot-stop stay.

Staff were nice and the food was nice.

Toilet wasnt connected to the floor in my room, shower door was missing and the side lamps didnt work because there were no sockets 🤦‍♂️

The bar area was very comfortable and the young English chap serving was very friendly

We tried to get breakfast in the morning, there were no staff to be found. Another guest who had bought breakfast with their stay had to go to the kitchen and ask for breakfast and were told that the morning staff had not shown up for work. We had to collect our room key from the bar as there were no staff on reception. There were no staff on reception for the duration of our trip. We both ordered the indian curries, which were nice but had only 5 small pieces of chicken. We also had to ask for cutlery and were given a spoon and asked if "this was ok". Not the most pleasant stay.

The staff were friendly and the location couldn’t be better.

The walls are paper thin. We could hear every movement the people in the neighbouring rooms were making and on our first night there was an extremely loud function, which meant we got virtually no sleep. The decor is tired and the carpet definitely needed a good vacuum.

Room was good, breakfast pretty average.

In need of a little TLC

Great location in a rustic building

Nothing

Location - love Dunkeld

Only two towels, both stained. No bath mat. Shower went about your head and hit wall behind you and wasn’t adjustable. Only one toilet roll in bathroom. Difficult to find staff at any point. Empty glasses and bottles in upstairs lounge still there the next evening. Hotel looking very tired, requires investment. Family who travelled with us didn’t have a working shower at all.

The location, it was handy for a wedding we attended.

The cleanliness, cob webs on the INSIDE of the bedroom window, and the fact the hotel had no hot water! The attitude of the manager was less than helpful and no alternative was offered. It's been nearly 1 month since our stay and we still haven't received the refund we were promised. The breakfast wasnt great, bags of bread to help your self and not loose in a basket... how unhygienic!

Location is great. Dunked itself is beautiful.

From the second we arrived, to the second we left, our experience was nothing but horrible. Staff were unable to locate the keys for our room on arrival where another family of 3 appeared to have been waiting a while. We were then told to go and wait at our room, which was unlocked, and wait to receive the keys - to which no timeframe was issued. The room itself looked nothing like advertised with very outdated furnishings. The room was filthy along with a broken curtain rail, damaged shower door which leaked into the whole room, rubbish discarded at the walkway near the hotel door, which resulted in flies entering our, and carpet covered in hair and dirt. The rubbish near the door remained there for the duration of our stay. No bath matt was provided either. We were unable to locate staff at check out to return keys and had to leave these at reception, unable to make a formal complaint and left promptly. Would not recommend staying here and will be pursuing a full refund or compensation due to how horrifying the whole experience was.

Did not have breakfast

Room was cold and had no hot water for 1 day. When the manager was informed about the issue we were told to be patient and eventually the radiators and hot water would be sorted however when we came back 3 hours later the problem wasn't resolved. When we complained again he more or less told us it was our imagination. Eventually he gave us an electric heater. That couldn't obviously go into a bathroom and still no hot water. The morning we were due to leave the hot water came through.. No apology was made and no mention of refund or a kindly gesture like a bottle of wine or free drink.

Very pleasant staff and good location

Very basic accommodation, not regularly cleaned.

Nothing

Never ever have I had the misfortune to stay in a dump like this. I paid £339.30 for 3 nights (room only) for what I can only describe as a squalid, dirty, damp and disgusting property. The attached photographs paint a very grim picture of the accommodation.  I was initially given the annex room, no. 559, which smelled absolutely disgusting.  To make matters worse, the window would not open so we had to try to sleep with that horrendous smell, something which was impossible.  The interior windowsills in the room were filthy as were the windows.  There was a dirty/damp patch running alongside and touching one of the beds, curtains hanging off the rail and wallpaper peeling off the wall.  I put a towel on the towel rail only to see that it was then covered with a line of dirt which was sitting on the rail.  I used the toilet only to find that one of the sides was not bolted to the floor which caused the toilet to lurch to the side!  Outside of the room were a number of discarded dog excrement bags which I almost walked through. I reported the matter to to a member of staff who was also visibly shocked at the disgusting state of the room and he immediately moved us to room 110,  a room within the main hotel.  On entering the room I noticed an overwhelming smell of Asian cooking.  I saw that there was an extractor fan from the kitchen directly outside the room so I attempted to close the sash window, but it was jammed open.  Additionally the window pane was broken with a large hole in the glass.  Looking out of the window, there was a discarded dog feeding bowl on the outside on the window ledge and a huge sheet of tarpaulin right by the window.  The room was unclean and the top of the headboards were thick with dust.  The handles had become detached from the bathroom cabinet and there was a large damp patch on the wall.

Great location, lovely property, comfortable beds

Bathroom could do with a deep clean

Central location

The room needed an upgrade poor fitting single glazed windows I could hear the traffic must of the night No hot water in the hotel from the moment I arrived to leaving Poor customer service when trying to resolve and request compensation for lack of basic amenities

The location.

The first room we were offered had broken lights and insufficient towels. The second room was ok for lights and towels but had a broken window catch and a missing pane. The rooms were clean but the common areas were threadbare and scruffy, particularly the carpets. Worst of all there was No Hot Water at any time neither in the evening nor the following morning, with the only member of staff making unconvincing excuses about boilers and engineers. We felt somewhat sorry for this man, a duty manager trying to cover reception, bar and waitering, and clearly exhausted at having to constantly apologise for the state of things. We were not offered any money back as that was a matter for 'management'.

Beds were comfortable

Carpets hadn’t been hoovered and room very dusty, no hot water

Location

We refused to stay in the ‘Annex’ which seemed to be a container converted into rooms. Broken lock on ground floor window, headboard hanging off the wall, tiny en-suite, cat kept hitting its head off the wall when I swung it round! Etc etc Moved into main building, 3rd floor, no help with bags, no lift, no hair drier, no hot water, no biscuits, no window that stayed in place! Not enough sugar or milk! Nearly put my foot through toilet seat lid!