KAMENOI HOTEL Tazawako

We liked the friendly staff, especially a young man who spoke in English. He welcomed us and then helped us reserve a second night. We decided to stay after the first night and had to change rooms. We waited in the comfortable lounge area for a few hours. This young man made sure we were comfortable. We loved the lavish and delicious buffet dinner. It had a wide variety and was high quality and nicely presented. The onsens were very nice, especially outdoor. Outdoor was quiet and peaceful. Inside was humid and not as nice. Men and women soak separately without bathing suits. We read a brochure from the hotel about Onsen etiquette.

The hotel was a maze of hallways and we got lost a few times st first, as did others. Our second room was smaller, both were clean.

The renovations that had taken place are good. Gives the hotel a fresh clean look in many areas.

The same food at breakfast and dinner for 3 days was boring.

Though the beds were a little hard for me. Everything else was perfectly delightful. The food was excellent. The staff were friendly and kind and the Onsen was clean and comfortable. Especially loved the outdoor one early morning in the rain.

Location was nice

Buffet meal for breakfast and dinner. The menu never changed it was the same for all three nights. They should change a few items especially for the people that are staying multiple nights