Aparthotel Residencia & Spa Parques Casablanca

Peaceful, well located beautiful apartment

It felt peaceful and had a lovely chilled vibe. Beautifully maintained and a really lovely pool area . The staff were very welcoming and helpful.nothing was too much trouble. I am looking forward to returning.

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The staff were wonderful throughout our stay, always happy to help and nothing ever felt like too much trouble. A special mention to Jose, who truly went above and beyond. The apartment itself was clean, modern and spacious, and the grounds were well maintained. Having a gym and pool on site was a great bonus. When we had an issue with the wifi, it was sorted within the hour. Really impressive service. Highly recommended.

One thing worth noting is that the surrounding terrain is quite hilly, which could be tricky for anyone with limited mobility. That said, it’s nothing to do with the property itself.

Staff were great. Apartment very nice. But unfortunately there were winter renovation works in the apartment above. So banging and drilling from 8.15 am which meant that breakfast on the terrace was a non starter. And noise in the evening too. To help, one of the ground staff decided they would kärcher the pool area from 8am so extra mechanical noise. Front desk staff did eventually stop the work, but only mid week and only after 2 or 3 requests. Initial reaction was "he's only starting at 9am so it's ok" (me: my lived experience is that it's starting earlier at 8.15 and why is 9am OK when I'm paying to stay here and I'm on holiday?) I also reported that the hot water ran out while I was in the shower. Initial reaction from staff was a friendly lecture on how to use your 100 litre tank of hot water. (me: I'm on my own and showering morning and evening ... if the water tank uses nighttime electricity how can it be cold water in the morning?) ... later in the week the staff asked if a plumber could come by to "inspect the bath" ... So overall the apartment was good and the staff were very friendly but of course I'm disappointed that they allowed noisy renovation work in the apartment above ... I was on holiday after all. You should consider a partial refund say 33% as compensation. regards David Vaudin