Roosevelt Hotel

Quiet and clean

All was good

Everything was good, good breakfast, beds, staff very helpful, safe.. will stay again, stayed 2 nigts had 3 rooms,

All good

Everything was perfect

All good

The staff was ready and happy to help with anything we might need. We really appreciated the breakfast, and I thought the bed I slept in was in really good shape compared to other hotels of similar price and age.

I'd like Booking.com to refund the money for my reservation confirmation 92281EE003374 under Donna Shafer. She is my mother and is quite elderly and disabled. We were in town for a family funeral and checked in late (approx. 10 pm) because of our travel time. We had booked an ADA room because my mother has mobility issues and cannot climb stairs and uses a walker and scooter to get around. Upon arrival, we were informed that the elevator wasn't working, which made it impossible for her to access her room on the 3rd floor. Because I prepaid for her room with Booking.com, I could not obtain a refund. The staff upgraded her room to a double bed room in an effort to accommodate us. We had a funeral the next morning and it was too late to try to find another hotel in town that had an ADA room. We were exhausted from our 7 hour car trip that day, so we took what was available. The room was not safe or suitable for someone with a walker. My mother couldn't fit her walker through the bathroom door, the toilet was too low, and the shower wasn't safe to use due to the lack of safety bars and the high edge of the bathtub. She couldn't safely stay there another night, so we had to change our plans and travel back home after the funeral the next day. We could have spent more time with family had we been able to stay another night. We could not justify spending another $100 or more, and I was very disappointed that I ended up spending $150+ for a night that we couldn't use because my mother could not get around the room safely. In the future, I think the hotel could have a plan in place to notify individuals with ADA rooms in the event that access to their room changes. I will not use Booking.com again. This experience added unnecessary stress to my mother, distracted us from our family as we mourned, and made this time unnecessarily vexing and difficult.