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Global Luxury Suites at Downtown Mountain View

Most favorited

Kitchen or kitchenette, Dining area

7.7Good

(26 Ratings)

"We received an email with the keyless entry codes and were able to get access on a second person's device. Easy!"

Verified guest

Don't miss out! Price and availability may change

7.7 / 10.0

Good(26 Ratings)

Apartment in Los Altos, CA

2 guests · 1 bedroom · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Showcasing an outdoor pool and sun terrace, Global Luxury Suites at Downtown Mountain View is located in Mountain View, California. Shoreline Amphitheater is 2.5 mi away. Free private parking is available on site.

Amenities at Global Luxury Suites at Downtown Mountain View

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Kitchen

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Electric Vehicle Charging Station

Fireplace

Outdoor Cooking

Family friendly

Accessible by lift

Key access

Key card access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Map of Los Altos, CA

city location on map

Nearby attractions

Golden Gate Park

Santa Cruz Wharf

Municipal Rose Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Most favorited

7.7Good

(26 Ratings)

"We received an email with the keyless entry codes and were able to get access on a second person's device. Easy!"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.7 / 10.0

Good(26 Ratings)

Apartment in Los Altos, CA

2 guests · 1 bedroom · 1 bath

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Los Altos, CA

city location on map

Nearby attractions

Golden Gate Park

Santa Cruz Wharf

Municipal Rose Garden

About this apartment rental

Showcasing an outdoor pool and sun terrace, Global Luxury Suites at Downtown Mountain View is located in Mountain View, California. Shoreline Amphitheater is 2.5 mi away. Free private parking is available on site.

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Kitchen

Balcony/Terrace

WiFi/Internet

Hot tub/Jacuzzi

Shared living spaces

Garden

Electric Vehicle Charging Station

Fireplace

Outdoor Cooking

Family friendly

Accessible by lift

Key access

Key card access

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.7 / 10.0

Good(26 Ratings)

100% verified reviews

10.0 / 10.0

Very spacious and perfect for five adults. Extremely clean and many amenities.

We received an email with the keyless entry codes and were able to get access on a second person's device. Easy!

We had requested a second parking space and were told that could be accommodated. We did not ever get the space # for a parking space, but street parking was easy to find and very close.

2.0 / 10.0

Bad, because of being locked out through poor communication and incompetent use of the Latch app.

The property itself was good.

The use of the Latch key app is a pretty terrible experience from the renter perspective. We got locked out for 7 hours. We extended the stay by one night and in doing so specifically asked and were told that the existing Latch app codes would continue to work. Needless to say they did not. We were locked out for 7 hours with no responses to our phone calls and emails to customer service. And a definite confusion over who's job it was to confirm the Latch app would continue to work; versus someone else who was issuing new codes. Completely unacceptable, wasted hours in our second to last day and no accountability after the problem was acknowledged.

8.0 / 10.0

Great facility, good location, well managed.

Great facility, good location, well managed.

10.0 / 10.0

Comfy, Clean, and Spacious

The apartment was comfortable, clean, and spacious enough for the two of us. The location felt safe and had plenty of great dining options nearby. We did encounter a little trouble accessing the garage initially, but Ava was incredibly helpful in guiding us with the correct codes and app setup, which made things much easier. I especially enjoyed the gym area! We got a good workout in, and the tenants we met were friendly and welcoming. Overall, it was a great stay! Next time we visit San Jose, we’re definitely booking the same place! It had everything we needed for a comfortable and enjoyable stay. Looking forward to coming back soon!

5.0 / 10.0

Passable

Accommodation

Street traffic noise

2.0 / 10.0

Never again

Parking

Such a mess. I booked and paid for a different property. They called day of arrival and said that the property I paid for was double booked. They moved us to a different property about 2 miles from the one I paid for assuring us it was comparable. They offered us early check in at alternative property...THAT DID NOT HAPPEN. Called multiple times to get access to unit, talked to 4 people, all assuring us we could get in....NOTHING. Finally allowed access at 330 pm when promised 10 am. Train noise all night. Car noise all the time. Would not stay again

8.0 / 10.0

Check in very difficult but once we figured things out it was marvellous. I would stay here again.

The location is ideal for visitors to the area - major shops and dining options easily accessible. The property was very clean and well appointed with everything we needed for a comfortable stay.

Getting into the building was an absolute nightmare!!! We didn't receive proper entry instructions until a few hours before our arrival which was really awkward since we came in on a 10 hour flight. The address of the building is deceptive because we actually ended up in the building next door so the package that we had sent by courier actually got lost. We had no idea where to collect mail and there is nobody to ask anything about anything. Took 3 days to figure out where to throw the trash. The FIVE different sheets of instructions about what is not allowed in the premises was very intimidating. $600 fine for this or $200 fine for that... it was difficult to just relax and enjoy the space. Instructions for using the TV system were not very clear... ended up hardly using it at all.

5.0 / 10.0

Passable

Communication was really poor and never smooth. I felt like I was always chatting with a robot. Each time I send a request or inquiry, I got tons of auto replies and never the reply I wanted, which was really frustrating. The laundry machine was placed right next to the bed, which made a huge noise... There was a nice family-size dishwasher but there were only minimum number of glasses, cup and dishes so I needed to wash them after each meal, meaning the dishwasher was useless. Overall, i felt that the entire service, facility was just for business and didnt feel any courtesy.

9.0 / 10.0

Superb

I did not receive any invoice by mail. I had to call your billing dept to get the invoice.

5.0 / 10.0

Passable

Nice Cozy place.

Poor service and staff. Do not approve one hour later check out. After check out can’t access to the garage door and Waiting to get response from customer care department and never hear back or receive any phone call back to solve the issue.

9.0 / 10.0

Superb

that they were basically apartment and you had to check in check out on the app.

that there I no parking besides the one they give you

4.0 / 10.0

never again

location convenient

I couldn’t access the property as no fob was left I was outside calling the hotline trying to get into building to be asked if it was urgent 😤

3.0 / 10.0

terrible instruction to access the building, lack of customer service, book at your own risk

good location and new building are nice with good space

when we arrived we were instructed to use an app to access the building but the host did NOT give us the appropriate elevator access so we were left stuck at the basement garage where there is no reception while my wife and kids are cold and tired from 6+ hours of driving... I had to walk outside the building at midnight to 1am to make customer service call and waited for 2 hours before I was able to figure out how to access the stairs (also need the app) to then drag all of our luggage up 4 floors in the middle of the night, there were apologies but no refund or any compensation for us getting stuck for hours. Next morning at 7:30am, I received a text telling us that they had "fix" the app but there were never any issue with the app, it was the fact that we were not given access to the elevator and all of a sudden the elevator access showed up on the app and we were then able to use it to get in and out of the underground garage.

3.0 / 10.0

Poor

Everything new and clean.

No on site service and 800 emergency number does not answer at all.

1.0 / 10.0

Bad

Location

The coordination for checkout was terrible and the prompt on the website told me to leave my keys on the counter and depart. I am now locked out of the parking garage and my vehicle. The elevator will not allow you to leave the floor to get to the parking garage. I would never stay here again and I would never recommend staying here. It is a logistical nightmare to try and get checked in and checked out. Absolutely not worth the time and effort. I should’ve just stayed at a regular hotel.

5.0 / 10.0

Our apartment was extremely noisy as it overlooked El Camino. It was difficult to sleep

Cleanliness. Gym. Location

Noise. Difficulty to contact guest services. They kept replying standard response showing there is not a good guest support process at all.

1.0 / 10.0

Feet from expressway, horrible management company, horrible location. Avoid avoid avoid!

Horrible property, horrible unprofessional staff, especially Anil who is on their billing team. We had to vacate the property within an hour of checking in. The property is only a few feet away from an expressway and a bus stop. There is literally a thin wall and a small pavement separating you from a busy expressway with speed limit of over 50 miles / hour. Oh, and the water didnt work in the place. Picture yourself standing near a busy highway and then imagine you put a bed and couch there. Good luck trying to have a conversation within the property let alone a nights sleep. Marketing is horribly misleading. Booking.com wasnt able to help either. When we complained to the property management, we were given the runaround. In the end, we were told they would move us to a different city (!!). Imagine showing up after a 30 hour flight, to be led to an inhospitable place and then told they would move you to a different city. When we asked for a refund, they told us to get lost. Avoid this property and this management company at all costs - you will definitely regret it. We sure did!

Horrible property, horrible unprofessional staff, especially Anil who is on their billing team. We had to vacate the property within an hour of checking in. The property is only a few feet away from an expressway and a bus stop. There is literally a thin wall and a small pavement separating you from a busy expressway with speed limit of over 50 miles / hour. Oh, and the water didnt work in the place. Picture yourself standing near a busy highway and then imagine you put a bed and couch there. Good luck trying to have a conversation within the property let alone a nights sleep. Marketing is horribly misleading. Booking.com wasnt able to help either. When we complained to the property management, we were given the runaround. In the end, we were told they would move us to a different city (!!). Imagine showing up after a 30 hour flight, to be led to an inhospitable place and then told they would move you to a different city. When we asked for a refund, they told us to get lost. Avoid this property and this management company at all costs - you will definitely regret it. We sure did!

10.0 / 10.0

Very clean and spacious , perfect for business trips and relaxing

Spacious and modern

Nothing

8.0 / 10.0

Mountain View Stay

Very convenient location

Had to request more towels since there were three people and only provided two sets. Had to have smoke detector batteries replaced and tv remotes batteries were dead. Communication with staff was always a little difficult.

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at Global Luxury Suites at Downtown Mountain View. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

Yes, a swimming pool is available for use at Global Luxury Suites at Downtown Mountain View. Enjoy the water!

Is Global Luxury Suites at Downtown Mountain View pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Global Luxury Suites at Downtown Mountain View?

We found 25 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.

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