Homewood Suites By Hilton Augusta

I liked that the staff was friendly, the rooms were comfortable and the breakfast on two of the three days was very good. I forgot to say we needed the sofa bed made and the staff came to make it up for us… they were very pleasant. The place felt reasonably clean, maybe could have been a little bit cleaner but it was cleaner than many places. It has a nice little outdoor seating area.

The room wasn’t completely ready for us when we got there. There were dishes still in the dishwasher (but thankfully the dishwasher light showed they were cleaned) and there was a rolled up blanket in the closet that I wasn’t sure if it was cleaned or not. I forgot to say we needed the sofa bed when I first made the reservation, and when I called the desk they said they weren’t sure if there was any staff around to come and help us with making it up till tomorrow. The front desk employee was very sweet and pleasant; the hotel really needs to have at least one person around though in case customers need help like that. The pool wasn’t open the whole time we were there which makes me feel that we should have had at least a small percentage taken off of the price of our stay (since we weren’t able to use an amenity that is part of the cost), even if it was $25 or $30 off of total price of our whole stay. The breakfast was great on two of the three days. A nice lady was setting the breakfast on the two days it was wonderful. The one day it was eh not great; I don’t know who prepared it but it wasn’t great and there was no pitcher of water around for a while, so we had to ask, which was fine but the employee literally just took a cup and filled it at the sink…we wouldn’t have minded just doing that ourselves…I think other guests might have liked easy access to a pitcher set out, so they wouldn’t have had to find someone to ask for water. And a minor thing but just something to note..the ice bucket in our room was cracked through the bottom. I felt like this hotel was owned by someone who is newer to the hotel business and was trying hard but just needs to smooth out the system a little more before it becomes it’s full potential of being a really great hotel…it’s like it’s very close to being great but needs to work out a number of kinks.

Clean and updated. Nice breakfast

No complaints

Unable to use the pool, it was under construction.

Nothing

Nothing