Hampton Inn & Suites Ann Arbor West

very average but price was good

dirty carpet, terrible water pressure (worse than a kitchen faucet)

Beds were very comfortable the room was at perfect temperature when we checked. Overall a great stay

The only issue i had was hair in the shower but i work at a hotel so I notice more than most

Check in and check out was easy. There was a friendly young man when we arrived who brought us a cart to help with our luggage. There was another nice young man who provided us with tissues when we saw him in the lobby even though he was not responsible for our room.I love that there is coffee always available in the lobby.

Some staff were not so friendly. The curtain was severely ripped in our room, the shelves were off the track next to the microwave, one of the shower doors stuck and we had to fix the toilet ourselves three times (water wouldn't load in tank). Paid more than the room was worth this time.

Location

Getting out of the parking lot. Right turn only.

Location to car dealership we had an appointment

Breakfast was a little small on selection, need to provide cooking spray for waffle maker, everyone was having issues. Add biscuits and gravy, oatmeal was very watery.

Everything

Very accommodating and friendly staff. Comfortable stay.

For a Hilton brand, the experience was subpar. The hotel felt run-down, the bathroom floor was sticky, breakfast was mediocre, and the night staff lacked customer service enthusiasm.

Close to my destination in the area

So clean and well maintained. Near highway and so easy to navigate around town. Safe neighborhood.

Location

I wouldn't recommend this hotel to anyone, EVER! My family of 6 arrives and we check in and get a room on the 3rd floor... get up there doors not locked so we open it and fridge was pulled out so I found a cleaner in the hallway and asked if the room was just not ready yet and he said he's not sure he'd consult the front desk and get back to me. He comes back up and says we need to go back to the lobby to get a new room. So we then get a room on the 2nd floor walk in and it's dirty there's hair on the sofa, it smells like marijuana and there's a broken down blunt in the toilet. So my husband goes down to the lobby and the nice gentleman there says oh my gosh one moment while I go to the back and yell. And he did just that, comes back to the front and says I'm personally going to check on a room for you. So he sends us to the room next door after checking it. The room smells a lot better than the last one and the cleanliness is a bit better. Only complaint in this room is the shoe print on the ceiling, hair on sheets on one of the beds,floors poorly vacuumed and bathtub dirty. So it is now night time and we go down and ask for towels for morning around 11pm and the rude lady at the front desk tells us she cannot give us 6 towels due to being low on them and that we can get 3. We have a reservation for 6 so where does that make any sense? I will never stay here again, nor would I ever recommend this place to ANYONE. I would love for someone from corporate to reach out to me ASAP. This place needs an inspection from the health department and employees clearly need training.

Pool was nic and so was breakfast.

The finish or installation of construction materials was sloppy.

Welcoming environment. Room was clean. Breakfast was sufficient.

Staff - at check-in - could've been a bit more professional.

Okay free breakfast. Location close to hospital.

Pool and hot tub not available, wasn't mentioned at booking. No hot water in the morning to shower. Internet difficult to access and kept losing connection

Clean and large

Nothing

The shower head was worn out and low pressure.

The location was close to where I needed to be. I did not get to try the breakfast because I needed fasting labs, but it smelled grest.

Nothing.

Because of a power failure the night before, breakfast was very limited. There was not really anything there that we could eat.

We arrived at 10 pm. At the desk the clerk said, "Didn't you get a text from the hotel?" We had not. There had been a power failure some hours before that was not resolved yet. There was no AC in most of the hotel. We were told that the cancellation fee could be waived if we wanted to find another hotel. Our 3rd floor room, after we walked up the stairs, was 77F. The fan did work, but no AC. In the morning, it was 82, and very humid. No breakfast items available that we could eat. We asked about some kind of adjustment to the rate and were told it was not available. So we paid $220+ for a very disappointing, unsatisfactory stay. We used to stay at Hampton Inns all the time. It seems to us now that they are in decline. There should have been a plan for dealing with this kind of problem, certainly by the time breakfast was going to be served. btw, the pool and fitness room were not open either. I think we should have been offered some kind of voucher for a free stay at any Hampton Inn.

The layout of the handicapped room was well designed, with lots of room to move in the wheelchair.

Our overall "poor" rating was not the direct fault of the Hampton Inn, but mother nature. A major storm that evening knocked out the electricity. ...and the elevators. So with my wife having limited mobility, thus using a wheelchair, being in a 2nd floor handicapped room with NO elevator service when we need to be at the UofM Med Center early the next morning presented a real challenge. Missed not having breakfast available - not even coffee. It took awhile, but I got my wife down the two flights of stairs and we got to the Med Ctr. on time. We recognize it was a unique situation, but will insist on a first floor handicapped room in the future.

The breakfast was very good and the rooms and bed were very comfortable

The first room that was given to us had wifi that didn't work the tv. The receptionist tried to help us, but after 3 phonecards we could not find a reconnect button and she couldn't leave the front desk It would have been very helpful if a maintenance person could have been available to come to our room to help. There was no one available to do that, so we were assigned to a different room. That was good and the tv worked.

The breakfast was good, i loved the waffles.

There was no conditioner, and the pool had a lot of chemicals in it, not good for hair. Hot tub was really hot.

Very clean rooms , amazing staff Seedelia, Reggie, Vernon, Cameron they are A very well put together team.

Super easy to find, located just off the highway. The staff was very friendly Facilities were clean and inviting.

The bed wasn't very supportive and the springs in the box spring were very squeaky and noisy whenever I turned or moved slightly.

The breakfast was outstanding and Angel was absolutely amazing! He was very attentive and friendly. The staff was always there to help and very kind. The location was very easy to get downtown in a very short amount of time. The pool was the highlight for the 6, 8, and 9 year old we traveled with. We used the laundry and it was quick and efficient. We really enjoyed our stay.

It was clean with a great breakfast

The noise in our room was awful. Approx. 10:15 a very loud banging started. Initially we thought it was children running in the room above us. It continued for a very long time. To the point the windows were rattling. I wanted to speak to the front desk clerk about this when I checked out. There were 2 additional people also waiting. She was nowhere to be found. After a half hour, possibly more, I asked the gentleman cleaning the breakfast area if he could locate her. This man should be commended. He apologized profusely for her absence and helped me and the two additional people.

The accessibility was great, from the rooms to the pools, this location was and is one of the most accessible hotels we've ever stayed in while on vacation. 10/10. For sure.

Nothing.