SureStay Hotel by Best Western Bardstown General Nelson

It is so close to everything, clean and the staff is always warm and welcoming. Lisa was wonderful! She was so warm and always had breakfast ready to go!

Nothing

It was quiet, extremely clean. Had everything we needed. Staff was awesome, friendly and understanding. The soda vending machine was broken but the evening clerk provided us with 2 sodas at no charge. Now that is accommodating your guests with exceptional service.

They needed signs for the vending machines being out of order.

Checking in with Hannah, very pleasant young lady. I had requested 2 extra pillows on the bed when I booked the reservation and the pillows were not on the bed when we checked in. I went back to the desk to ask for the pillows, Hannah said she didn't know where they were kept, but would find out and bring them to me. She did within just a few minutes.

Mattress was spongy/lumpy with no support, needed to be replaced. Made trying to sleep difficult as was uncomfortable and uneven. I was also verbally attacked by the Breakfast person the 1st morning. I was waiting to use the waffle maker & when the person b4 me was done she was hovering and told me to use the spray before I could reach for it, like I was 12 yrs old. Grown adult that knows how to use a waffle maker and don't need to be ordered around. While sitting with my husband having our breakfast this person comes up to the table and starts verbally attacking me yelling. She claimed that she "asked me" I replied, "No, you didn't ask me anything, you ordered me to do what you said as if I were a 12 yr old kid" Then she was yelling at me telling me that she was sorry I was angry coming in for breakfast and having a bad day? WTF, Where do you get off attacking me at our table when we're minding our own business for starters, but then yelling and telling me that I was angry when I came in for breakfast? Lady, I was just fine until you were hovering and ordered me to do something your way when you didn't give me a chance. Absolutely unprofessional and incredibly freaking rude. This woman should not be dealing with the public if she feels that verbally attacking people is ok??? They also allow their cleaning staff to come into eat breakfast 30-40 minutes before breakfast hrs are over cleaning out what's there. They stepped right in front of me and took all the eggs/sausage one morning. Then another morning they had taken most of the bread jamming it into both toasters, when it popped up I was still standing there waiting to use a toaster while they sat yacking totally ignoring that they were blocking me from using the toaster. I'm not going to touch someone else's food so after a few minutes I finally said, "Is someone making Toast?

Great location , able to walk to the historic district and shops. Clean comfortable and quiet rooms. The conference hall used for morning breakfast was great and the breakfast selection, quality and flavors were great. Very friendly breakfast and cleaning staff, went out of their way to assist.

I didn't go to the breakfast. I like staying at this hotel because it is within walking distance of Church and the town. It is quiet and well cared for.

The only suggestion I have would be to clean up the sitting area in the back. I enjoy sitting out there to read and relax but the tables needed cleaning as well as the chairs and floor.

Convenient,comfortable accommodations and friendly staff at a fair price. Also there was a store open 24 hours right next store that was similar to a 7-11 but had much higher quality hot foods.

The outdoor pool was closed and looked like it hadn’t been open for a while.

The town is nice, staff was friendly

Room wasnt clean, found a used condom by the night stand, staff was nice and placed us in another room and took 25% off the bill. The second room was cleaner but smelled like smoke and found prior tennants trash still in the drawers. People a couple rooms down were out with loud music and yelling until around 2am. But honestly I don't think the roomchange and discount it was enough and we should have left..

Close to down town good access

Layed out good & a very nice breakfast included