Fairfield Inn & Suites by Marriott New Castle

It was very clean

Nothing

We appreciated the cleanliness of this relatively new hotel, the quietness of our room, and the helpful attitude of the front desk staff. The breakfast was enjoyable, and although it lacked variety over our four-day stay, we didn’t mind. We also liked the self-serve ice water station in the lobby and sometimes the availability of leftover coffee in the dining area after breakfast.

We generally enjoyed our stay at the hotel; however, the location was a drawback. It is quite isolated unless you rely on Uber or a rental car, and there are no restaurants within a comfortable walking distance (less than 20 minutes). One issue that affected our overall rating was being charged more than $9 for Wi-Fi access. We had entered our Marriott Bonvoy account number, and complimentary Wi-Fi is typically a benefit for Bonvoy members. We kindly ask that you review this charge and consider issuing a credit for what appears to be an incorrect fee. Thank you for your attention to this matter.

Location near family we visited

Breakfast has no variety.

Property clean and neat

The stale odor in the hallway floors