Fairfield by Marriott Inn & Suites Knoxville Turkey Creek

location and soft beds

indoor pool

It was a great location. The breakfast food was delicious, hot & fresh. The staff was kind and efficient.

Nothing

Breakfast was horrible. Was told the pool was open it was not. Supposed to receive 50% off my bill at time of checkout have not seen that credit yet. Will definitely not use this chain of hotels again

Service was horrible. Food was not even worth serving. Not clean no pool in Service. Have not received my credit that I was to receive

This was my first time staying at a Fairfield and I was impressed. Not sure if the hotel is new or recently remodeled. Everything felt new. Everyone at the front desk was helpful and pleasant, my room was clean and had everything I needed. I especially liked that a light was on when I walked in and the tv was playing music. I hate walking into a dark hotel room! This felt like a very safe area and there’s a lot of restaurant options nearby. I also noticed that they have ice scrapers for guests to use by the front door which I thought was very nice of them to have on hand. I didn’t eat the breakfast so I can’t comment on that.

I had a room with two queen beds. One of the beds was very comfortable and the other was lumpy and hard. I was glad I had two options to choose from!

Clean, near the interstate.

Our room was so hot and I couldn’t get it cooler than 70 degrees.

Clean

Noisy

The coffee

The rooms, the carpet in the halls were coming up and fraying, the tiles in the bathroom were coming up and the bathroom just didn’t seem clean.

Everything was great!

Loved the staff, property and the noon check out time rocked!

There was no issue

Easy access

Nothing

The pillows were outstanding The price was reasonable The staff was great

Nothing

We ate a standard breakfast.

When we got to our hotel destination, we arrived with our printed confirmation that we had two rooms reserved however, the hotel did not show but one room with no additional rooms available. We were informed that since we booked through a third party there wasn’t anything they could do for us. So our daughter had to find reservations elsewhere. After we got her a room in a nearby hotel, we settled into our room only to be called by the front desk asking for our daughters name. They had booked her a room under just her first and middle name and didn’t see it when we checked in. Feeling bad about the situation, the front desk clerk called our room a second time and said the hotel would comp our room for the inconvenience. We left the hotel to grab dinner and upon our arrival back to the hotel, the front desk clerk asked to speak to us. Her manager had told her that they could not comp our room but our daughters room - however there was no room to comp because we were told they didn’t have any rooms available. At this point, we decided to contact our next stop because we had booked through Booking.com to verify that we indeed had two rooms reserved. Sure enough, they only showed one room so we called the hotel directly and made reservations. Upon arrival at our next hotel destination, to our surprise they said we did have two rooms reserved and a additional one. 3 rooms!!! Needless to say, we had to get it all cleared up but not without a lot of clamor. My main objective here is to let anyone that is booking through a third party - like booking.com, to be aware that hotels will accept those bookings but are not obligated to help accommodate you in any way if that reservation is not made correctly. Thankfully our daughter is a grown woman and was able to get another room at a different hotel located close to ours - we were traveling together.

The breakfast was excellent, and the staff were very helpful and friendly.

The pool temperature could've been a bit warmer!

It's what you want and need in a hotel. Friendly staff. Comfortable luxury rooms. Quiet. Good price.

Nothing.