Hyatt Regency Phoenix Downtown

The room was great overall; however, the shower curtain was ripped, and there was trash left behind the desk that wasn't picked up during cleaning. The location is excellent—very convenient and close to everything we needed. The room has full-size amenities, including hand soap. Breakfast was one of the highlights, with a wide variety of options to choose from. Although the line was long, it moved quickly, so the wait wasn't bad. The made-to-order omelets were especially delicious and definitely the best breakfast option.

I was disappointed with the customer service throughout my stay. The front desk staff could have been more welcoming and approachable. Since it was my first time visiting this location, I had several questions, but I often felt as though the staff looked at me like I should already know the answers. Instead of being helpful, they seemed bothered by my questions. At one point, I noticed a front desk employee drawing rather than engaging with guests, which gave an unprofessional impression. I also had lunch at the B & B Bar and Grill, and unfortunately, the service there was no better. My waitress never smiled and did not come across as friendly or welcoming. Overall, the lack of warm, attentive customer service had a negative impact on what would have otherwise been a pleasant stay.

Great location. Comfy beds!

Walls are thin, elevators are slow, no water pressure.

The front desk staff was very nice and courteous. As well as Corey who is one of the bartenders.

So Saturday night me and some friends at the hotel restaurant downstairs and the server was rude to us right away. Snapped at us and told us the kitchen was closing so that we needed to order fast. Which we did we know what we wanted. Then our food was cold and stale. Then it was about 15-20mins before our server came back to check on us and my friend ordered mozzarella sticks and they were never brought to us. When the server came over we asked about it and his response was " well too late the kitchen is closed". Then when my friend was explaining to him that the food was cold he walked away when my friend was still talking to him. I Then went to the bartender on duty and asked for a manager. It took her 15mins to come over to us but at least she was polite. The server tried to have our food remade and at that point it was too little too late. She did take care of our bill but it was just so rude that we just got done working our shift at Fan Fusion and we were just starving and then to deal with that kind of rudeness was not called for. He choice to be in the service industry if he doesnt like it then quit. No reason to be a miserable person to others. I work in customer service and even if im having a bad day I dont take it out on them because its not their fault. I'm sorry he had a bad night but again not my fault and not my problem.

The staff were exceptional especially the bar staff. food was over priced and sub standard. Breakfast wasnt really known about.

The rooms were very outdated and in need of serious updating. Paying the additional price for a terrace was a big mistake as it looked onto the roof of a building across the road.