Omni Mount Washington Resort & Spa

The history of the resort. The views are beautiful. The decor and hospitality is lovely

It's a resort so you are paying top dollar. You shouldn't have to pay for parking. That should be included in your stay

Everything - its history, the well maintained building and grounds, the setting, the immaculate rooms. The staff were super tentative and helpful.

While we were upgraded to a corner/vista room with mountains views, the view was not directly of Mountain Washington which otherwise we would have had with our smaller original room. We were upgraded because our original booked room was not available.

We booked a two night stay at the Mount Washington Hotel to celebrate our one year anniversary, and having never stayed there before, I was hoping for a relaxing and memorable experience. The hotel delivered in many ways. Our room offered a beautiful view of the Presidential Range, and our check in was one of the most professional and pleasant I’ve ever had at a high end resort. Shawn at the front desk set the tone immediately. As our bags were being delivered to our room, he walked us through the amenities and events with genuine enthusiasm. After learning we were celebrating our anniversary, and hearing my offhand comment about taking the Gondola, he surprised us with two complimentary passes and two drink vouchers. It was an unexpected and thoughtful gesture that made us feel truly welcomed. The next morning, I joined the hotel tour and once again saw Shawn’s passion for the property as he shared an engaging history of the Stickneys and the hotel. We dined at Stickney’s Steakhouse on our first night and the 1902 Main Dining Room on our anniversary. Both meals were delicious, with menus full of appealing options. I would have been happy with nearly any entrée.

If I were to suggest one improvement, it would be the placement of server stations directly beside several dining tables. In such a grand and historic room, it was distracting to overhear staff conversations about tables or challenges they were experiencing. Those discussions are best kept out of the dining area. A second observation relates to the disturbances caused by minors during our dinner in the 1902 room. While I fully appreciate that this is a family friendly resort, children running around the dining room unmonitored detracts from the otherwise elegant atmosphere. As a parent of two now adult children, I would have opted for room service or one of the kid friendly venues when my children were younger rather than subject them to a formal dinner they likely wouldn’t enjoy. This is not a criticism of the hotel itself, but perhaps expectations could be more clearly set for patrons.

Lots to do and great trail systems. Nearby attractions and was able to do a lot with kids.

Although the hotel has historical charm, it’s not kept up well. The rooms felt rag tag and shabby. Stained furniture, missing lightbulbs, torn lampshade, window covers with missing pulls, etc. what a shame to see such a beautiful place not being cared for.