Hyatt Place Atlanta Duluth Johns Creek

location perfect for what i needed. it was an ok place to crash

ice makers near rooms not working. one elevator out of service. breakfast kinda ok - filled tummy. bagel chewy. omlette kinda funky. Thats all i had

Convenient location, excellent staff, Great breakfast!

Nothing

The rooms were spacious, clean, well lit and air conditioned and very comfortable. Great views for beautiful early morning sunrise . WiFi connection also very good. I asked to change rooms as the first room was next to the lift so noise from other guests arriving during the night on the first night, was not helpful. Hotel kindly changed rooms next morning- the lady at the reception desk (Clairncy?) was super helpful

On check-out date, I inadvertently left my passport in the safe and 2 unopened, family-sized bags of chocolate in the fridge at the hotel. Within 30 mins of leaving the hotel I called back and asked for the passport and items left in the fridge he to be kept for my collection within the hour. I was informed the room had not been cleaned and items would be kept for my collection. Less than an hour later, my friend returned to the hotel to collect the passport and other items. She was told that the chocolates had been tossed. We were shocked because less than an hour prior, we were told the room was yet to be cleaned and we left instructions with the front desk to indicate we were on our way and all items should be kept safe for us. This led to a lot of back and forth and eventually the chocolates were returned to us, no apology etc. This left a bad experience to what was originally a very positive experience. Honesty really is the best policy .

Location and breakfast

No hot water and TV DIDN'T WORK