Candlewood Suites Victoria by IHG

The staff were all friendly and hrlpful

The tv remote is very difficult to navigate, had to do with the remote, not pleasant

I was charged by booking and when I arrived to my reservation I had to pay in full at the hotel. I have been trying to get in contact with booking for over 3 hours and so has the hotel staff. I was double charged and booking has not helped me sort this situation. Please call me back at 9563915145

That booking pay the hotel what I paid them. The hotel never got paid and I was charged in full on site. This is not right! Calling customer service does nothing. They say they will call back and have not with multiple attempts.

After a 24 hour straight drive it was nice to be greeted with a helpful staff member. We got in at 1 am on June 28th (booked for the 27th-28th) and the young man with glasses at the counter had EXCELLENT customer service skills. He was patient, friendly and you can tell he genuinely cared to be of help. Clean room, warm shower and a comfortable bed. The girls at the counter that morning were also very kind. Would stay again.

Very clean and very kind staff at front desk

The housekeeping kept waking us up VERY early despite clearly having the do not disturb sign up. No breakfast is a no-go for me. Will not stay here again