InTown Suites Extended Stay Atlanta GA - Snellville

Nothing

Everything

It’s in a good location. It’s close to everything.

This is actually about my fourth time staying and this time the smells are overwhelming before I booked my suite. I went to two other rooms that smell absolutely disgusting of urine, alcohol and smoke. Just because someone doesn’t pay premium prices don’t mean the rooms have to be totally outdated tiny tiny microwaves . The room occupancy is totally different from the Internet rules. The staff was overly nosy and rude.

The gentleman who does overnight who was kind of like a security guard. He was very helpful with the 30 to 45 minute explanation of the rules and expectations. Everything was clean.

I think the 30 minutes of rules was excessive. I couldn’t be comfortable after that. The hallways are very creaky and I was upstairs so I felt like I was being loud to the people under me. No towels, wash, rags, or soap, shampoo was provided. I’ve never been to a hotel where these things were not provided. I had spilled something on the sheet and it was a little sticky so I was hoping to get some clean sheets, but apparently that’s not possible. I’m not sure why things are this way. The bed was very shaky. The mattress was ok. Shower curtain clung to me the whole shower. If you got one of those bowed curtain roses, that would help the curtain have more space for movement.

Good location and price! Customer service was great in person!

The fact that they took a portion of payment several days in advance and that when I requested an early cancellation for our 3rd night stay within 24 hours on the last night of a 3 day stay they would not refund the last nights stay!