Red Roof Inn Rochester - Henrietta

Thankfully for them, photos can't capture smell. The grossest hotel I have stayed at in years. Absolutely disgusting.

Booked the room for 10 days and could not stick it out after day 6! First room we listened to (2) barking dogs from about 4:30 AM until we headed out for the day. So we asked to change rooms and the hotel was very accommodating. Then another day we had the pleasure of interacting with another guest, who was STUPID drunk about 1:00 PM, as we were parking she whipped open the door to a room 2 doors down said something and closed the door. As we were getting out of the car she came out of the room asking if we needed anythjing- or if we were ok-we just went in the room not engaging with her. Then one of us went out side and she came out again screaming “I have a 10 month old baby in here sleeping what are you doing- and i guess she didnt like the answer and she aggressively came towards us and her friend in the next room came out, trying to pull her back to her room and literally pulled her by the back of her shirt down to her room and then came out and apologized to us and said she was so sorry and embarrassed, and she had been drinking since the night before and she was very drunk and she’s really sorry that that happened and she knows nobody did anything to provoke it. Then sometime between 2-4:30 AM not once or twice but three times 2 different geeked out people came knocking on our door (waking everyone and asking if we had some crack and then came back and ask if we knew where they could get it!!!!!!!!!!! Like this *** was crazy SMH! So then i went to the office to talk to them and tell them we were leaving early and why and asked to get the last 4 days of the stay refunded and they said because you booked with a third party they (the hotel) could not do it because i paid the third party. I explained that i had been on the phone with the third party booking company and they stated that they could refund the 4 days they just need to speak to the hotel- the lady working stated that the manager would have to. talk to booking agent when he was in. So the booking place sent the hotel an email so the manager could just respond that way the next day and it would be fine. The lady at the desk said come over tomorrow and the manager should be there around noon or 1PM, and i reminded her that i would be checking out in the morning and would not be there past check out so i would not be charged and asked her to write down my name, number, and tell him why i am leaving and have him call me and please respond to the booking agents email so we could resolve this because i really did not want to leave reviews about the *** and how they turn a very blind eye to the drug dealing and prostitution they have going on there and the interaction with some of the “long term guest” they have. But here i am leaving my review because the manager (Brian?)

Very dirty

I almost walked out of the room. We apparently got superior 2 full beds smoke free but the room was full of smoking smell, no air circulation, stuffy, not clean.. the blankets and sheets especially ... very old with stains.. I honestly don't know why this motel exists.