Luxe Hotel Nashville Opryland

I have stayed at this hotel before and had no issues it was nice and clean that's why I chose to stay there this time! I walked in to check in and was told the elevator was not working it should be up and running in 3-5 days. I was staying one night! I was given a floor on the fifth floor, I asked if they had anything lower because I have a bad knee and the stairs is not good for it, I was informed the rooms were all full because the house keeper was off the day I checked in and the next day so the rooms have not been cleaned they only have the fifth floor available. It was 4:00pm we had just drove 8.5 hours to the hotel and we were going to the Opry that night, no other available rooms in the area. So I had to stay there. The girl told me the place has new owners and they are starting renovations could be the next day she didn't know she has only been in town for a week so she is new. I asked if there was a compensation for not letting people know ahead of time things were not working and she told me a manager will be in in the morning. Got our bags walked the stairs to the five floor to find red sticky stuff on the stairs and the railing, got to our room and the keys don't work! So sent my husband down to get them redone. He came back one key still didn't work the other one you had to fight for it to work. The refrigerator was plugged in but not cold wasn't working. Good thing I didn't have medicine that needed refrigerated! Said breakfast was included like muffins and coffee nothing was there for breakfast the room was closed and dark. Said they had a heated indoor pool, the pool was empty! I emailed the manager didn't get a respond, went to check out asked if the manager was there was told she was a supervisor but not a manger, told her about the issues was told the one elevator is working it just has a fire hazard it could catch on fire is all but we could have used it. It had a burnt smell in the lobby when you first walk into the building. Was told she could comp a day on my next stay I told her I would not be back there! She said she would mention it to the manager but she just rolled her eyes! I did include pictures of the elevator, the red sticky stuff, the dirty stuff on our mirror. If you can choose a different place go somewhere else!!!!

Very rude and disrespectful and very distasteful staff!!!!

The entire building stinks. Smells like mildew and mold, linens were disgusting, no pool, it's hot and musky in the halls and elevator. Our room had mold growing, there is not a housekeeper so when I requested clean linen they had to bring to our room for us to put on, then the linen had stains so we returned them and got new ones that also had stains. I had to go pick my own because they were incompetent. Our TV didn't work so they sent maintenance which was a resident that wore a dirty white tank top and severely stained pajama pants. He smelled like body odor and that lingered in the room. He also sat on my bed!!!

When your down on your luck , your down on your luck!