Hyatt Regency Coconut Point Resort & Spa Near Naples

There were many things to do. Many activities for the kids, everybody was very nice. The beach and the transportation to get there was amazing. We got to see a dolphin. The food was very good specially the breakfast. Very good Customer Service. They think of every detail.

I think housekeeping has to do a better job. The area underneath the TV was very dusty and dirty. As well as the bathroom and inside the closet, they have to dust all the lamps, they have to do a better cleaning job.

Overpriced

Needs earlier check in times

We liked everything! This was our third time visiting.

They hotel is nice enough but to say it is luxury it is an overstatement. The hotel seems faily newly renovated and the facilities are good but not for the price. The location is ok, in an area where a lot of building is going on and many new businesses opening. Said that… it feels that there is something missing for them to be able to charge what they charge. The staff are ok but do not go far to please you… very few staffers actually do that. Most only talk the basics with you. For a hotel that uses the term “luxury” it is a bit odd as they don’t even pick up the phone at reception. I must say positive things about the kids club though. It is not cheap if you compare with others but they have a nice space and the staff does what they can to tire kids out instead of just letting them watch tv… and they do offer it every day what is quite a plus! Not sure I would go back there though…