Kozy Hotel Dallas DFW Airport Area West

Location was great. Rooms were clean. Staff was super friendly

My only complaint was the elevator in the back of the hotel didn’t work all the time.

It was so nice and clean and a great location. Staff was awesome, so kind and helpful. An incredible value for the price. Next time I’m in Dallas, I want to stay at Kozy! The breakfast was insane! It had EVERYTHING, so many choices, eggs, bacon, sausage… all the other regular breakfast foods too. Had the best stay!

The hotel just opened so I know there are some things that may have changed since our stay. The front desk staff were all friendly and helpful. The breakfast host was fantastic. She helped my 5 yo granddaughter make her waffle. She was extremely attentive. Bringing us things we needed and cleaning up after us. The location was perfect, near our family. The rooms were so clean, comfortable, well lit, lots of hooks to hang items. Loved the barn door on the bathroom.

I specifically chose this hotel because of the pool pictures on the website. Unique shape. Some shade trees. We checked in early and the first thing we did was check out the pool. The water was so dirty. I went to inform the front desk person. They said they would let the manager know asap. They also explained they just opened and didn't have a pool company yet to clean the pool. This was in July in TX. We were counting on the pool. I checked it again that evening, the following morning and afternoon and evening. Still dirty. I informed the staff how disappointed I was. Same excuse. I've stayed at many hotels all my life. I see someone on staff out there every morning cleaning the pool and checking the levels. That is why my rating is not a 10. Could not swim the 3 days we were there.

Pool

Squeaky beds and no room cleaning the following two days