Residence Inn Richmond Northwest

The items that were available when I went to breakfast was good

Didn't like the fact that there were no plates available when I went down to breakfast and most of the hot food was out so didn't have much to choose from. I was in a hurry so couldnt really take the time to wait on fresh food to come out.

I liked everything & everyone. Cheryl the front desk woman was amazing from the time I walked through the door til the time I left. Mathew was amazing along with Carl (that's not his name, the lightskin extremely friendly guy that worked front desk at night then again the next morning). Staff addressed me by name as if we were family. I truly felt privileged. I felt like a STAR. I'm definitely staying at this facility each & everything i come back to the 804 area. Oh, let me not forget about Seme (spelled wrong) the breakfast attendant that paid attention to detail and extremely friendly making everyone feel that they were at home with family. It was an incredible experience.

The water didn't stay hot as long as I like and the facility is a bit dated, BUT, the renovations are coming soon, so truly, I have no real complaint at all.

The staff was exceptional. Jennifer checked us in. Signed me up for Bonvoy, saved me some money and earned points for my stay. Matthew, the manager on duty for our stay was great. He helped with our luggage and gave us a great recommendation for dinner. Seme, the breakfast attendant was so helpful and made us feel welcome. Chris, Shirl also worked the front desk and were all helpful. Our room had 2 bedrooms (queen beds), 2 bathrooms, a sofa bed in the LR and a full kitchen. Great space, at a reasonable price.

The facilities are a little old. Many of the outlets were so worn, our multiple plugs and charges would not stay plugged in. The pool was out of order during a weekend in late July! We had a fire alarm go off at appx. 1AM, our first night there. We evacuated and had to wait about 30 minutes, until the fire dept left. I'm hoping to get some bonus Bonvoy points, due to the issues we experienced, but none have been applied, yet.

The staff was very friendly and the breakfast was very good.

We stayed for a state basketball game and that is were my family and our cheerleaders stayed. 2 of the rooms that our cheerleaders stayed in had beg bugs and they had to move to other rooms that we had rented. The manager gave the money back for the 2 rooms but the girls didn't get any rest that weekend. As far as the staff and breakfast it was great but I would not recommend staying here.