The Ritz-Carlton, Marina del Rey

The staff is really nice. The wait time for check in is way too long. The bathtub in the room needs to be updated as it looks a little dingy and should be updated, it shouldn’t look worse than my tub at home. Room service the first night was very helpful and attentive. Breakfast with room service the next morning was just ok. I didn’t see all the menu items that are on the menu at the downtown location here at this site. Asked for country style potatoes got tater tots from the kids menu looked like. They said they would take it off my bill when I checked out they hadn’t so the front desk deducted from my bill for me. I loved that I got a card candy and balloons for Mother’s Day. That was extremely nice and the kind of service I look forward to. This little act made me so happy made me feel like I mattered. I will stay here again in the future but maybe in a different room or a different location. If love that checkout is at 12pm so you don’t have to rush in the morning.

The bathtub. Not a lot of channels on the tv. My name wasn’t on the welcome screen on the tv in my room when we turned on the tv. No country style potato’s at breakfast was given tater tots.

Service was excellent, beds were very comfortable and cozy. Staff were excellent

None

Location and staff

Rooms were a bit tired. My terrace was not swept and furniture was not comfortable to sit on terrace. Rooms need updating

The breakfast in the Club Lounge was great and the best thing about the stay in addition to the great service offered by the w concierges Douglas and Illini.

The room at $700 per night was on the small side, outdated and lacked basic amenities like a refrigerator. It was not as clean as it should have been when we checked arrived.