Marriott Bloomington Normal Hotel and Conference Center

Great location, clean, quiet, nice bar, pool and staff

Nothing

Wanted to be close to ISU. The hotel is perfect! It’s also walking distance from all the shops and restaurants in downtown Normal. They comp parking and have a pedway connecting the parking garage to the hotel.

The refrigerator in the room never got cold even though it was on the coldest setting. The shower curtain liner was overdue for a change—it was a dirty orange color and had an odor. It’s something one would expect a hotel chain like Marriott to keep up on. They also had a sign in the bathroom saying they would leave your towels if they were hung and only change things left on the floor. (An effort to conserve water and resources which I support.) We hung our towels and left nothing on the floor but found our towels replaced with one less washcloth. It was strange.

Overall, the customer service was wonderful. The staff was very kind and accommodating. We got to check-in a little early. The hotel is really nice in a great area in the heart of normal. You can find good restaurants, bars and stores nearby. Its right by Illinois State and Amtrak, which is great!

The cleanliness of the room is okay. However, you can oy do the best you can in a hotel room. Booking.com definitely overpriced me, which is no fault to the hotel. Overall, im glad we stayed here.

The bathroom was not clean. The room was ok but there were things that were dirty.

There was nothing in the room or on-site to tell you when the restaurant opened or if there was food or drinks.