Palihouse West Hollywood at Beverly Hills

Location, ambience, comfortable beds, quiet no street noise

Rooms are quite dark, gym is bad. Needs a little tower of easy to use dumbbells at least.

Staff and location

Parking very expensive but typical of LA.

Decor and cleanliness were well done and maintained throughout the facilities. Almost immaculate both in-room and shared areas (pool, lounge, etc.).

In a two-queen room, we were provided enough towels and wash cloths to accommodate two people; however, we had three staying in our room. Cleaning staff, who did clean the room nicely each day, had to be repeatedly asked for enough towels to accommodate three. They never got it right. Always leaving only enough for two. The fridge is overly stocked with "chargable" items, leaving no room for your own personal items.

Great location, cute rooms and lovely staff

Service and amenities are below mid. The room wasn’t clean after we came back from a whole day out, towels are all old and had holes in them, we had to ask for 3 different irons to get one thats working properly. We found a women’s top in our room that didn’t belong to any of us which the reception said “oh” to. It takes ages to get through reception or get anything delivered to the room, we asked for 4 towels they brought 2, dirty spoons have been sitting in the room for days. The TV never worked, they said “oh it happens” - zero apology or any effort to make things better. All of this add up to the experience not being great.