Fairfield Inn & Suites by Marriott Houston Conroe

Every one was so nice and courteous

NA

Very welcoming, from the staff!

There wasn’t anything I didn’t like.

Friendly helpful front desk.

On the second to last day of our visit, we returned to our room to find four maintenance people in there, taking our mattress and replacing it. There was no access to our room and there were four strangers in our room with our belongings. There were no managers to be found to talk to, and nobody spoke English. The mattress that we had for the first three nights was absolutely perfection and the mattress they replaced it with was horrible. It was so baffling.it seemed very odd that they were in our room. Four men.

Conveniently located to location for a family funeral.

I booked 2 rooms, one standard and another for handicap assessable. Our rooms were not available at our check in time of 3:00p.m. We had to wait about 15 minutes for the standard room. The handicap accessible room was not available for an hour and half later. We had driven from Dallas for a family funeral and we needed to freshen up and rest before we attended a family visitation. Both my son and his wife needed time stretch out after the long drive, but were unable to. I was really disappointed that the rooms weren’t available as per check in time.