Hilton Garden Inn Irvine East/Lake Forest

It was the closest hotel near our family weekend outing

When booking, we specifically requested a quiet room on an upper floor away from elevators and high-traffic areas. Unfortunately, upon arrival, we were given a room directly across from the elevator and next to the pool—exactly what we had hoped to avoid. The front desk staff wasn’t rude, but gave off a vibe of disinterest, like they were ready to be done for the day. The room itself had several issues: the refrigerator wasn’t working, there was no remote for the TV, and the Keurig pods were all used. We requested fresh coffee pods, but they never arrived. Thankfully, we had a cooler for essentials and grabbed coffee elsewhere the next morning. For a stay that cost a couple hundred dollars per night, we expected a higher standard of service and attention to detail. While none of the issues were major on their own, together they added up to a frustrating experience

I liked the location very much.

I was not pleased with the restaurant food quality.

breakfast was decent

Needed wheelchair assistance but you had none available. Also would have liked a tub in our room.

I enjoyed the placement of the property

My room was still dirty had cockroaches and spiders, stained sheets and old food left in the fridge.

The location

The sofa Watkins of dirty it had stains all over it, and the carpet needs to be change well, at least in the room where we stayed.

Quiet location and food options!

Breakfast was good

When we checked in, our bedding and sheets on both beds were dirty. It looked like they used the same bedding from the last guest. Hallways were dirty.

The only thing was 2 nights I didn't have an Shampoo, Conditioner, and body lotion..... Everything else was excellent and 99%...... Thank you Murphy Peter....

It didn't have any Shampoo, Conditioner, and Body Lotion for 2 nights..

There are no curtain and the sun woke me up instead of maximizing my rest

This property just 2 weeks ago, April 10th committed FRAUD AND charged unauthorized charges on my credit card and used MY FUNDS TOWARDS a folio belonging to another guest. STILL TO THIS DAY , I HAVE NOT RECEIVED A REFUND

I did not like the fact that the hotel STOLE MY PERSONAL BELONGINGS. EVERYTHING I HAD TO OUR NAME. life threatening prescriptions, wedding ring, passports Confidential paperwork Misc jewelry, necklaces, rings, bracelets Men's bike Men's clothes Rolling suitcase, cheetah- hair dryer, Hair straightener, hair curling iron Expensive hair growth medication Expensive hair products, hair dye, hair accessories expensive construction work tools Post office box keys to mail. Our boys Easter gifts 4 pairs Nike running shoes Black Ugg boots 7 pairs of sunglasses Large box of brand-new Sharpees Suitcase FULL of clothes Lingerie Penske moving truck completely went dead on us. We had to Penske, request a tow and then I had to return to Penske and retrieve a new truck. Unfortunately, we had to empty the truck to then pack back into the new truck. This is when things got complicated and completely out of control. My husband stayed at the property with the belongings to ensure everything was OK. 2 maintenance men came to the back side where the belongings were, my husband at the time was in the hotel collecting the bags, and to our complete surprise, they were picking through our stuff and loading what they wanted out of OUR BAGS, dumping what they didn't want. They even brought a truck over and started loading it up. My husband was over the top upset, confused and lost at what was happening. Confronted the employees , which then led then to screaming at my husband, cursing and saying he can't leave his belongings there, not one time recognizing the fact that they were in FACT STEALING. MANAAGER, ANGIE came out , ready to argue right off the bat, gave my husband no chance to say WE ARE GUEST HERE, WE HAD A RESERVATION FOR 2 NIGHTS. She was not willing to take a moment and lead a professional, calm conversation. She accused him of trespassing, not having a reservation, stating she was calling the police and throwing our stuff in the dumpster.

We just had coffee and not full breakfast. The staff was super nice and the room was perfect.

Tried to communicate with a housekeeper because I wanted creamer and she kept handling me sugar. Lol

close to food and shopping

carpet was dirty, bed was very squeaky. did not include breakfast

The building has very poor sound insulation, so when the person in the above floor was walking from one point to the other or to the toilette there was a lot of noise in our rooom, disturbing our sleep.

I got charged twice for breakfast for one day stay which it was prepaid means when I made the reservation breakfast was included

everything

Nothing sorry.

I saw the reviews before I booked this hotel but my stay there one night was awful. They charge twice because they didn't find my pay. I show them my bank account and the mail where they charge me 2 rooms. And they didn't care, until I complain and complain about it. They said I found it. When finally they gave me my room, the room was flooded and the smell was horrible like mold. I called them and they told me “we don't have more rooms” and I told them I can't sleep here with my children. After calling them twice they change me to another room where the ac didn't work. They gave me the other second room on the First Floor beside the pool the curtains didn't work and the people could see into our room and the ac didn't work either. Sorry never again in this hotel.

Excellent attentive staff. Clean. Very good location and price.

Needs updating in the shower bath

Staff was very helpful and friendly.

OK

The TV remote didn't work, and our room was never made up