Holiday Inn Express & Suites Seattle Downtown - Lake Union by IHG

Location and how clean it was.

Ice machine was not working when I tried to get ice.

Rooms were clean. Common areas were clean and easy to use. Breakfasts were good; maybe could use some additional seating/tables. Location was wonderful; we walked everywhere. Check-in was easy and front desk clerks gave us some good recommendations for food and shopping and activities.

Need more seating/tables for the breakfast crowds.

Comfortable beds, great breakfast.

Cold showers.One of the lifts weren't working and was getting repaired. Plumbers were trying to fix the problem.Was moved to another room which was also cold water . Was refunded 25% of the 1st night only.

Pros: Room clean, updated, comfy bed; Front desk staff very nice and accommodating to my room switch request. Breakfast had decent hot and cold options (but slow to refill the hot food, long line of people waiting for eggs for at least 10 minutes). No homeless people living on the street in front of hotel which is a win in Seattle.

Cons: Housekeeping banged on my door and tried to enter my room at 4pm when I had just checked in and had DND sign on my door; Had to switch rooms bc room 213 (and that whole side of the hotel) sounds like there is constant generator running outside the window and it is very loud). There is a sign about construction happening but was not construction bc th noise was still running at 8pm...so I moved up to 6th floor and it was quieter. I recommend requesting a higher floor.