Holiday Inn Express & Suites Eden Prairie - Minneapolis by IHG

Clean room and pool Great service by staff

They did not have connecting rooms.

Everything was great except the pillows and the sheets. The pillows were completely flat and smelled like dirty hair. The front desk accommodated us by getting us what appeared to be brand new pillows. The sheets seemed to be too small for the bed. The flat sheet on the bottom came off the bed every night. We felt like we were entangled is the sheets every morning. Everything else was great. Just those two things could use some work.

See above

Room was nice and clean and spacious. Breakfast was excellent and the staff restocked food items quickly as they got low.

Nothing I didn’t like

Location, proximity to my family’s home.

The condition of the room was not ideal. There were two holes in the bathtub. There were approximately 10 small holes in the ceiling I filled with toilet tissue to block the holes. The access. panels over the shower are extremely uncomfortable. It feels like someone is watching you. The maid staff couldn’t speak English so we couldn’t communicate with them. There was a consistent issue with getting our room cleaned daily. I believe it was cleaned only 3 times and not thoroughly. Also, I’m a member and have not experienced this with any other IHGs I’ve stayed at. The breakfast seemed shorted everyday. There was always an empty place where food should be. There was only one day with bacon. I just wasn’t impressed.we go to MN 2 to3 times a year to visit my family but will stay somewhere else next time.