Fairfield Inn by Marriott New York LaGuardia Airport/Astoria

The location was near several stores and shops. The breakfast was nice and had several vegetarian options. The room was nice

I booked the hotel because of the proximity to the airport and the free shuttle. I waited for the shuttle for 20 minutes before calling the hotels front desk. I called 5 times for over 45 minutes and no one answered. I finally asked someone else to call from a local number and asked that the shuttle be sent. It took another 25 minutes before I reached the hotel. The shuttle service is misleading, because I requested the shuttle on my booking. But I was told the shuttle runs every 30 minutes however it only goes to one of the 3 terminals. This was an inconvenience for my trip and I was stranded at the airport for over 2 hours. I had planned alternate transportation so I wouldn't lose my booking because it was already 11 pm when I was finally picked up by the shuttle driver.

Charles provided outstanding front desk service. Wish every hotel had people like him.

Following my initial booking with Booking.com, I altered my reservation from a king bed to two doubles to accommodate my daughter who wanted to join. There was an up-charge of ~$59 for this but when I arrived, there was only a king available despite paying the additional charge through Booking.com. (The hotel folio was $59 less than the Booking.com receipt.). It was my first time using a third party to make a hotel reservation and I am still waiting to see if this amount will be credited back to me. I won't use a third party again if charged more for using vs. a direct booking.

Is in a great location and it was very clean

The bathroom was ok, faucet at sink not working

The breakfast was very good and staff was nice, also liked shuttle svc to airport

I reserved deluxe king room, handicapped accessible and with bathtub. I don't think I got that, even though I was told I did. The room was so small we couldn't even open both of our suitcases at the same so I'm sure a wheelchair would t have fit (thankfully we didn't have one) and there was no tub at all. Even though there was breakfast, there was no restaurant or snack bar, just assorted junk food snacks in the lobby and nothing nearby. We walked 10 minutes to the closest restaurant in the neighborhood ( the only one around thus the only choice). It was good but expensive and I'm glad it was still daylight so we didn't have to find it in the dark. I don't feel like I got my money's worth and won't be staying here again.