Nassau Suite South Beach, an All Suite Hotel

Room was great - spacious and well-furnished. Loved the connection to Blue Lavender Cafe.

Everything was great, the valet parking was so efficient and everyone that worked there were so lovely and helpful. the room was always cleaned to expectations, overall an amazing stay would definitely stay here again

The room was comfortable and relaxing. Very nice decor and clean. We didn't request room service because there was no need for the short stay but this hotel was very clean and spacious. The location is very close to the beach and shopping and restaurants are close by. Great service from Eduardo, Mercedes and Kevin, thank you for checking us in early, we flew early in the morning and we did not sleep so it was very nice for them to accommodate us. The Blue Lavender cafe where we had breakfast was very nice but limited options to choose and whether it is worth $28 depends on preference.

Breakfast was pricey for me and not a lot of options since I prefer meat than toast or carrot bread. Service is a bit slow, maybe because we were seated downstairs, we were a big party but overall, good experience and thanks to Nico and Rob.

The location of the hotel is excellent and very convenient. The staff was extremely friendly and clearly tried their best to help, including attempting to resolve the internet problem by offering a different room. The rooftop pool is a very pleasant feature, and the rooms themselves are spacious and nicely decorated, which would normally contribute to a comfortable stay. However, the operational issues mentioned below unfortunately overshadowed these positive aspects.

During my stay, several important issues significantly affected the overall experience. The air conditioning was not functioning properly, and the room temperature remained around 88°F (31°C) for three consecutive days, which is unacceptable for a hotel of this standard. In addition, the elevator was out of service for several days. Luckily staff was very helpful to access the upper floors with luggage. The internet connection was also unreliable, with very poor or no connectivity in some rooms. Despite these ongoing issues, management did not provide any meaningful response, which was disappointing. Considering the high room rates, the overall maintenance and management of the facilities appeared careless and below expectations.