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Ace Hotel and Swim Club Palm Springs

Swimming pool

Swimming pool

Bed, Bedroom

Bed, Bedroom

Seating area

7.6Good

(468 Ratings)

"Obsessed with the vibes here"

Verified guest

Don't miss out! Price and availability may change

7.6 / 10.0

Good(468 Ratings)

Hotel in Palm Springs, CA

4-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

About this hotel

Set in Palm Springs, California, near activities such as shopping and golfing, this unique hotel offers contemporary guestrooms with free wireless internet access, a spa and an on-site restaurant. Guests can relax at the 2 outdoor pools as well.

Amenities at Ace Hotel and Swim Club Palm Springs

Business facilities

Golf course (within 2 mi)

Map of Palm Springs, CA

city location on map

Nearby attractions

Palm Springs Aerial Tramway

The Living Desert Zoo and Gardens

Palm Springs Air Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.6Good

(468 Ratings)

"Obsessed with the vibes here"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(468 Ratings)

Hotel in Palm Springs, CA

4-Star Hotel

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Pool and more

Map of Palm Springs, CA

city location on map

Nearby attractions

Palm Springs Aerial Tramway

The Living Desert Zoo and Gardens

Palm Springs Air Museum

Available Rooms

About this hotel

Set in Palm Springs, California, near activities such as shopping and golfing, this unique hotel offers contemporary guestrooms with free wireless internet access, a spa and an on-site restaurant. Guests can relax at the 2 outdoor pools as well.

Amenities

Business facilities

Golf course (within 2 mi)

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.6 / 10.0

Good(468 Ratings)

100% verified reviews

9.0 / 10.0

A relaxing stepping stone.

Such lovely few days by the pool, at the bar and exploring around. Hotel felt so relaxed and easy. Staff were great, friendly and extremely helpful.

Sink in the room (as opposed to inside the bathroom) was a bit strange. Lacked full length mirror.

4.0 / 10.0

So disappointed. We used to come here and always loved it. This time was different, the food is bad, the prices are too

The location, the bed is perfect.

The volume of the DJ set at the swimming pool. 10$ for parking (it was free back in the day days). The food of King’s Highway has become terrible but the prices skyrocketed.

8.0 / 10.0

Had a great experience and will visit again!

All of the food was amazing and walkable to some nice restaurants and shops. The hotel was very nice and the pool was fun!

The floors and rugs were dirty, our feet were pretty dirty walking around the room.

4.0 / 10.0

after all those years the Ace Hotel Palm Spring has lost my business. Felt ripped off !

Staff was nice

Just as we arrived, we found out the Ace Palm Spring was acquired by a new group. Been going to the Ace for 15 years ... and now price + costs of food / drinks are out of control !! Shocking !! They add a 5% surcharge to everything without us knowing what it's for. A cocktail at 23$!! - ends up costing you 30$+ .... with 5% surcharge / Taxes and Tips. Not worth it !! Also parking is now 10$ as it was free before. New management makes you feel like you are getting ripped off !!

3.0 / 10.0

ACE wants you to be a PayPig for an idealized version of laid-back luxury they can't support.

The aesthetic and design is great.

• I paid for a premium room with a fireplace, but my room was not ready until 90+ minutes after check-in time. While I received drink tickets and food credit, I already had plans that didn't allow me to utilize these 'compensations.' The staff were great and trying their best to be accommodating, but it's clear that this hotel is either poorly managed or they are aggressively short staffed. • They offer a breakfast coffee service where you place an order the night before and the restaurants delivers it at a specified time in the morning. This never happened. Myself and other guests placed our orders and never received anything or a notice that it wasn't coming. • The restaurant was understaffed. • Everything was a long wait.

7.0 / 10.0

Overall it’s a good spot. Diverse guest and pool resort vibe.

The vibe and the amenities

My ac didn’t work well, the toilet paper holder was coming off the wall. The bed is too low.

10.0 / 10.0

Vibes where high and the inclusions are so special at the Ace

Obsessed with the vibes here

Loved it all

8.0 / 10.0

The staff was always friendly and willing to help. Very pricey for the average stay.

The garden room was such a nice spot to relax in private.

The beds are much too low for older guests. I had to help my husband several times. Bathroom is very small and cramped.

7.0 / 10.0

Solid stay in Palm Springs, filled with families

Location, mid century design

Bathrooms are in deep need of ventilation, smells moldy. Sheets also smelled moldy.

10.0 / 10.0

Memorable and unique place to stay.

Stylish and fun atmosphere. Awesome place to feel the sunset and moonrise over the mountains nearby while swimming in the giant, interesting pools and big hot tub, listening to the live DJ.

Food seemed overpriced at restaurants, even the coffee.

7.0 / 10.0

Overall ok but food prices were too high + cashless policy & 20% service included very annoying

Location, staff, the pool area, the friendly relaxed atmosphere

The cost of the food ! $12 for a plane croissant ... $20+ for avocado toasts ... ouch!

7.0 / 10.0

Cute stay!

It’s a lovely place, love the fireplace situation.

It feels dated, rooms definitely need an upgrade. And bathrobes should be 2 of the same. 1 of them was like wearing a sleeping bag, impossible to try on. The interior was cool 10 years ago. First day there was a crazy pool party with hysterical music playing super loud we couldn’t relax at all by the pool. They should have 2 different pool areas with different vibes for all kinds of desires. We knew this was a “party” hotel so not surprised, but would consider the levels of the sound. Expensive for what it is.

6.0 / 10.0

Hotel was fine, but would not stay here again.

Bed was comfortable. Pool area was nice, and off-weekends very pleasant. Garden patio space was great.

No coffee in the rooms. No free coffee in lobby. No storage space in the rooms. Very loud music until 2am outside of room for private party. Pool DJ was painfully loud.

9.0 / 10.0

Fun, hip, comfortable stay in Palm Springs -- loved it!

The room was awesome -- hip, cool, and comfortable. The staff were all amazing!

The restaurant is very expensive. Espressos are very expensive and add up quickly.

7.0 / 10.0

Good, trendy, hip hotel in a great location. Nice restaurant and bar. Party atmosphere with LOUD DJ.

The general property and rooms are well designed, clean and comfortable. I like the location as it's off the main strip.

Music at the pool is way too loud. I don't love the renovated bar. It used to sort of this cool, cavelike retro bar and now it's too modern and soulless. $400 was a bit much to pay for the value.

1.0 / 10.0

BEWARE: Awful customer service and ignored billing errors

My one-night stay was ruined by significant, unauthorized food & beverage charges on my final bill. These were charges I never made, and I have the evidence to prove they were incorrect. That's not the worst part. The worst part is the total lack of response from the hotel. I have tried to resolve this for weeks. I have called the front desk twice and emailed the General Manager directly. I have been completely ignored. No response. No acknowledgment. No apology. Nothing. It is unacceptable for a hotel to ignore a guest's report of incorrect charges. This is not a simple mistake; it's a complete failure of customer service and professionalism. I was forced to file a chargeback with my bank simply because this hotel refuses to even answer an email. This was an awful, stressful experience. Stay elsewhere if you value basic customer service.

10.0 / 10.0

Really relaxing and enjoyable .

The breakfast was excellent !

Nothing was bad!!!

2.0 / 10.0

It was so bad I had to change hotels after one day and eat the money I had already spent on The Ace.

This used to be a good hotel. Its standards have dropped drastically.

-The music by the pool is SO INSANELY LOUD you cannot even think, and it goes ALL DAY LONG (something like 12 pm to 9 pm). The DJ also had terrible taste (think bad remixes of JLo type pop music and nonstop Unst Unst). They used to have cool chill music at a normal level. I used to look forward to that aspect of the hotel. Now it’s trying to be Vegas and it’s an absolute headache. When we tried to escape to our room, the rumbling of the bass was even more amplified at a distance. It was the furthest thing from relaxing. -Sneaky Kleenex box cover in bathroom tells you not just that they won’t wash towels if you don’t ask for it, they also WON’T TIDY YOUR ROOM unless you ask. They will literally only come in your room to replenish the mini bar while leaving your bed unmade and room a total mess. How do they justify this?? The environment!?? I have never experienced this in a hotel. If I wanted an Airbnb I would stay at one. I chose to stay at a hotel. I only found this out after leaving the room for several hours and coming back to find it a mess. -More to that point, when my husband and I ordered room service, our entire order came in a brown paper to go bag filled with cardboard takeout boxes along with plastic utensils (ala Uber Eats). Not a plate to be found. My salad in fact came in 3 mini boxes - two separate salad boxes and a third box for the chicken I added to the salad. what in the world?!?!? This was beyond trashy. When I called to ask for a plate the receptionist got in a screaming fight with me. Don’t gaslight me into thinking this is normal. room service this was NOT.

1.0 / 10.0

Awful rubbish

Nothing

Rude staff and charged me an extra 350 dollars on my bill for no reason and won’t refund me. Do not stay here. Horrible place !

10.0 / 10.0

Very Palm Springs chill spot to relax

Love this hotel. The vibe is super fun and it's my go to for Palm Springs. Great food, people, rooms, pool and vibes.

Nothing

10.0 / 10.0

Will stay at Ace again!

Loved the lobby, room and restaurant decor. Room was clean and in close proximity to the pool.

Doors to the rooms slam if guests don’t close the door carefully, causing us to wake up during the night as our neighbor came and went.

9.0 / 10.0

New Look

Apparently there is new management and I can tell! A few renovations have been made since I was last there and I think it looks great. Wasn't a fan of having to purchase chairs and daybeds when you are staying there, but I guess that is standard at fancier hotels. The free ones were in the sun and my husband can't be in the sun for too long (bummer). However, the young lady Viviana who was our server was so sweet and nice and provided such great customer service that at that point I didn't mind paying for the chairs anymore lol. She recommended drinks and was so attentive. As for the check-in, Marty assisted us. He was really friendly too and took the time to show my husband some merch. The new Amigo Room is really nice and well done. I wish I would have spent more time in there. The hotel pool had a good DJ playing good tunes that weren't basic or too loud. That was def a plus. The room we got had a patio and close to the pool, so that was nice. The bed was so comfty and cozy. I love the room decor. Always a pleasure and will be back obv.

That I didn't stay longer lol

10.0 / 10.0

Great pool hotel!

Really well designed, clean rooms, with comfy beds and great AC. The pool was so nice and the hot tub was amazing.

4.0 / 10.0

Small rooms, bad service, wouldn’t come back.

I liked the location

The property was a little old looking, lots of kids, I got charged for food at the pool that wasn’t me and they refused to give me a refund. Rooms and showers were tiny and looked like camping tent vibes inside. I expected the ace to have a bit of luxury but none was visible. Wouldn’t stay here again.

8.0 / 10.0

I'll always come back to the ace, but ask not to stay on that side again.

Pool is always fun, and the staff getting drinks is great! The problem was it was so crowded! It was over 100 degrees and everyone was in the pool. I don't think the hotel was very full but the pool was. I think they open it up to the public making it stuffed!

I'm not sure if The Ace was an old hotel/motel before they remodeled but the side of the hotel facing the street (the side with the king rooms, i.e., cheapest rooms) has the heaviest doors known to man! So starting when the first person on this side wakes up and leaves their room the doors start SLAMMING shut behind them. Waking you up from a deep sleep if you're not a morning person. And they don't stop as people get up to grab coffee, breakfast or head to the pool. Starting at probably 6:45 am and not stopping until I finally decided to get up at 8:30 no more than 5 doors slammed, waking me up every time.

2.0 / 10.0

Would not go back

Room was so dirty. When we got to the room there were maggots in the bathroom and by the front door. We had to go to the front desk and they moved us and gave us $75 credit. I felt like that wasn’t enough and it was hard to feel relaxed after that

8.0 / 10.0

Good, but very hot to use the pool

Room very comfortable

no shades at the pool, cold water running out

4.0 / 10.0

Disappointed.

Will always be a beautiful property and location.

Extremely disappointed with my recent stay at the Ace Hotel Palm Springs. From the moment I arrived, the front desk staff was rude and dismissive. I was handed a key holder with the wrong name, and when I asked about it later, I was told they “sometimes write random names”—completely unprofessional. There was no manager available when I tried to file a complaint, the Wi-Fi didn’t work, and shockingly, a staff member entered our room while we were at the pool because their system showed it as “unoccupied.” I’ve stayed here before and recommended it to many, but after this experience, I won’t be returning or suggesting it to others. For $600 over two nights, this level of service and security is unacceptable.

8.0 / 10.0

A fun property with a cool vibe

Pool, restaurant, location, parking

Rooms missing amenities, we had 3 rooms and each had different items in minibar, for use i.e pool bag etc. Rooms rundown since last stay.

1.0 / 10.0

Beware Ace Hotel Scam

Beware the Ace Hotel. I came for one night with my sister who is pregnant and thought it was convenient that the check out is contactless until I realized what a scam they’ve been running. I was charged random charges over 500$ and when I called to understand why, I was told they detected smoking in the room. When I told them that’s impossible since my sister is pregnant and there’s no way there would be any smoke near her, I was told that the only way to fix it was to speak to the manager. I then go online to check some reviews and I found at least 5 other reviews of people claiming the same thing!!! I started calling the properly to ask for the manager, and front desk kept changing their story from first the manager is coming later, then tomorrow, then getting transferred to other people. When I called the last time, the front desk girl admitted that she gets all these complaints and there’s nothing she can do. The Ace Hotel is overcharging their customers random smoking fees cause apparently they have a crazy sensitive smoke detector (yeah right!!) and when their clients complain, no one addresses their concerns or calls them back or does anything about it! Go check the Google reviews.

Sweet staff but their administration is running a scam.

6.0 / 10.0

I felt like beeing in a dog-hotel instead of a hotel for people.

Style

The stuff has way too much attitude. The hotel needs renovation! Dogs everywhere…means dog-hair everywhere!

10.0 / 10.0

Excellent choice, definitely will stay again!

Fantastic hotel! Loved the comfortable bed, and the patio. Pool area with DJ was awesome! Our 18 year old daughters had the best time! Location is great, close to everything in Palm Springs.

Fireplace wasn't working, so make sure they double check that if you want the room with patio and fireplace.

3.0 / 10.0

Noisy!

It was a great vibe

The rude staff at the front desk.

8.0 / 10.0

Comfortable, relaxing, overall great hotel.

Loved the room and how cold the ac was and they upgraded us to a suite which was nice

There was a private event that excluded us from using the pool where the dj was which was one of the main factors of us booking this hotel so we had to pay to enter that event or use the other pool that didn’t have a dj.

1.0 / 10.0

We supposed to be there for 3 nights but left after one night only

The pool was full, not seated available and the staff still letting people from outside to enter I was very disappointed

7.0 / 10.0

What you gain in “vibe” you lose in hotel quality far from luxury but you don’t stay at Ace for luxe

It’s a great vibe, cool spot and has great aesthetics in common areas

The rooms are very poor quality overall especially during peak season pricing. The “tent” walls in bedrooms means it never feels clean and bedroom doors do not fit their frames (in 3 rooms we have stayed in) meaning you hear and smell everything from neighbours. Water pressure in bathrooms compared to other hotels in the area is very poor.

6.0 / 10.0

Nice by

The kids pool was closed so pool was full of toddlers and small children, so pool got cloudy and didn’t feel clean toddlers in the hot tub even though it says clearly that young toddlers not permitted , tub wasn’t it clean / cloudy and weird white substance floating in it So we avoided it rest of trip

Pool availability, too crowded, too many small kids And toddlers in the hot tub , Pool gets cloudy

1.0 / 10.0

Overpriced motel turned hipster dirty grunge hotel.

The location and landscape were great.

The black mold growing in our bathroom shower.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Ace Hotel and Swim Club Palm Springs. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Ace Hotel and Swim Club Palm Springs pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Ace Hotel and Swim Club Palm Springs?

We found 2 amenities for this rental. This includes business facilities, and golf course (within 2 mi).

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