Kimpton Marlowe by IHG

The location is great, and the facilities were in good condition. The room was overall comfortable - good bed, hot shower, etc. Some of the front desk staff were super helpful. We would probably stay here again if the price is right.

Our experiences with the reception desk staff were uneven. Two staff members were *super* helpful - above and beyond, while the rest seemed annoyed or indifferent - not quite the 4-star service expected for a Kimpton. The only downside of the room itself was that the blackout curtains didn't really hold back the light very well around the margins.

Hotel was clean, modern and located convenient to things. Food from the restaurant was good, but the hostess was not friendly at all. Just about threw the to go bag and walked away.

We only had 1 towel and no wash clothes in our room. The shower handle was broken and barely worked and there was mold in the shower mortar.

Location was great because it was next door to a small, nice mall with stores like Aldo, Victoria’s Secret, TJMaxx, Footlocker, CVS, etc. it also had a Cheesecake Factory where we had brunch and dinner. Convenient if you have forgotten to bring things with you as you can buy them from those stores!

I am not sure why the second night, both my kids and I had severe asthmatic symptoms requiring us to take our inhalers every 2 hours. I had noticed condensation on the window sills, windows obviously were unable to open, no balcony, and once we turned the heat on a little, we felt suffocated. I’m not sure if it was the carpeting- which I specifically look for hotels with no carpeting especially being pet friendly- or dust since I noticed it in the vent above the shower, or possible mold we could not see. It was very difficult to pinpoint because the hotel seemed so clean and nice/upscale. I’m really not sure what did it, but it took us a good 10 hours after leaving the hotel to start feeling better but my chest is still a bit tight. I am allergic to dust mites, pet dander (I have a toy poodle that does not cause allergies), and mold. This was the main downfall of the hotel. The other would be that there isn’t much else to walk to and eat if it’s cold outside. I would probably prefer to stay in Boston next time. Otherwise, the hotel had great staff, chargers for our phones if forgotten. They also charge 30$ per day “amenity fee” which I think is a little ridiculous because it should be included in the stay! Out of that fee, they give you a 10$ per day credit that you can use at the restaurant inside the hotel or the snack bar they have available.

Location. Beds were comfortable

Room smelled a bit like a pet also the carpet did not look or feel Clean.