Pacific Shores Resort & Spa

The property was located on a quiet private beach. I chose the property because of its location close to friends in Nanoose Bay.

The restaurant had been closed on the premises.

Location fabulous

Been here several times before and it is starting to show its age They should have sign up sheets for kayak use

Location on the water and good sized room (although we did pay for it getting the 1 bed suite).

Outdated interior, which is different to the images shown on booking.com and my reservation. Clearly some rooms have been updated and some not. It was really poor on our last morning, before check out, that the one person with the key to open the men’s entrance to the pool could not be bothered to open it. It was then 45 mins late opening. Meaning I could t swim with my daughter (female entrance was opened but as there were no men waiting, the guy didn’t open it!). Total shambles. The place is clearly short staffed as well.

The beach area was wonderful. The Rusted Rake (nearby) was an excellent restaurant.

The rooms were underwhelming at best. The lack of air conditioning made the nights uncomfortable. We had to leave the doors open to try to get any sort of breeze into the sleeping areas. There was lots of noise in the evenings from the upstairs guests. Problems with the pools meant that our grandchildren were unable to swim on the 22nd of July. Although we were told the outdoor hot tub was open at the time it was not. There seemed to be a lack of communication between the front desk and the maintenance team. Quite frustrating to say the least.