Country Inn & Suites by Radisson, Vallejo Napa Valley, CA

Decent hotel for the price if you just need a place to stay for one or two nights. The room was pretty small, the windows didn’t open, and the walls were very thin — you could hear the neighbors clearly. But overall it was okay for a short stay.

Excellent

At first glance upon arrival the property looks very nice from the exterior, the landscaping is very nice/clean, the parking lots look good and the building exterior looks relatively new. However, once you get inside your room you will see multiple areas that are poorly maintained. This is the 2nd (and last) time I will stay at the property because whomever manages it does NOT know what they are doing. BOTH times I visited, the shower floods the bathroom because the design of the single pain of glass has NO gasket on the bottom, so water slides down the glass, onto the shower base and onto the floor. Additionally, you can see that whomever they have "fixing/repairing" their wall has no idea what they are doing. Simple wall repairs (from previous towel rack bracket attachments & more) look like a 5 year old attempted to repair. A half wall area next to the toilet is completely exposed drywall with gouges all over the surface, when a simple fix could be to glue install a piece of plexiglass or tile to protect the drywall underneath on this half/wall. Additionally, there was water dripping from the stairwell every day, but there was NO rain my entire trip. The culprit was the heater/AC unit in my room and others that when turned on the residual water produced just spilled ALL OVER THE TILE FLOOR BECAUSE SOMEBODY CUT THE PLASTIC TUBING THAT APPEARS TO FEED INTO THE FLOOR (and supposedly to a collection area that won't flood the floor). I can't tell you what a hazard it is to have puddles of water all over tile flooring, somebody can merely walk down the stairwell, and slip on the puddle of water on the tile floor landing at EACH FLOOR! Housekeeping staff did NOT attempt to clean the area and there were NO hazard/beware of WET FLOOR signage ANYWHERE! Additionally, the breakfast service is a joke as they routinely run out of food well before the 30-45 mins. BEFORE breakfast ends. They did not supply basic non-stick cooking spray (there's a dollar store down the street to get extra cans if needed), so it took 5 minutes to pry off a waffle, I asked for spray, response "we're out." The "toaster" was not functioning barely warmed a bagel after putting it through FOUR Times! I mentioned to kitchen staff (they don't speak English), all I got from them and the person working at the front desk was, sorry, it's broken. So purchase a replacement, or God forbid have a backup toaster on sight as they don't last forever! Terribly managed property. One bright spot was Ana, who worked the breakfast area on some morning, she was VERY helpful and did everything she could to accommodate despite not having support from management in terms of providing her the necessary supplies and working equipment - she is A+. Front desk guy was useless. I explained to him that my shower flooded EVERY time, poor design, and I asked for housekeeping staff to clean up the room (I was staying 4 night), his response was that they clean the room after THREE days! Horrible customer service. Avoid this place unless you like flooded bathrooms, and horribly managed property that is a "slip and fall" nightmare waiting to happen!

the hotel smells weed upon checking IN the lobby. Requested a non-smoking room but room still stinks w/ cigaritte. Won't recommend this place