Embassy Suites By Hilton Seattle - Tacoma International Airport

The hotel was nice, the room was clean and big enough for me and my large family. The free breakfast was good. The staff fixed my issues I had checking in that they caused and comped my parking for the inconvenience.

When I first tried checking in they said my room wasnt ready even though it was 4 pm and check in was 4, tried giving me a smaller room with less beds and I said no I would wait because i needed the extra pull out couch due to me having my 6 kids. Guy working the counter said he would call me when our room was ready said itd be maybe 30 minutes. I went to set outside with my 6 kids and literally an hour and a half went by and I seen the guy who said he would call me get in his car and leave. So I went in asking why no one had called me and come to find out dude just forgot and didnt tell anyone I was waiting. The lady helping me after was super apologetic and trying to get us in to our room quickly as it had been ready for over an hour at that point, even though it still wasn't the time promised, but she double charged me even though I showed her I had prepaid on Booking.com and wouldnt let me check in if I didnt pay, so I had to call customer support, and the guy who helped me was an angel and called them and fixed it and made them take off the second charge.

Breakfast met our needs

We couldn’t get our room temperature below 71 degrees. Breakfast ended at 0900 sharp. The workers closed everything. They could have left coffee available longer.

i like the location , safe clean

lettle bit excepensive for the bed and the parking payment must be $15 dollor

The hotel staff were very attentive to any issues we had. They were friendly, always picked up the phone and helpful. Overall the hotel room and breakfast that we experienced was very nice.

We booked this certain hotel for the pool and hot tub so we could relax and the kids could play. Didn’t find out until we got there that both were closed. Very disappointed.