Quality Inn & Suites





6.3Average
(888 Ratings)
"The front desk staff was very professional and friendly. My room was always clean and tidy. The housekeeping staff really did an excellent job."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet, Air conditioning, Smoking allowed and more
Located in Niagara Falls, a 7-minute walk from Skylon Tower, Quality Inn & Suites provides accommodations with a fitness center and private parking. With free WiFi, this 3-star hotel offers a 24-hour front desk and an ATM.
Business facilities
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
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6.3Average
(888 Ratings)
"The front desk staff was very professional and friendly. My room was always clean and tidy. The housekeeping staff really did an excellent job."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
we opted out of breakfast
carpet instead of laminate flooring in the room
2.0 / 10.0
Closer to falls
Staff, room maintenance,
8.0 / 10.0
location and rooms.
6.0 / 10.0
location and breakfast
* They charged me more for motel which I thought to be a hotel, in our arriving day of our visit I paid $30 more to stay in the hotel. On the site it's mentioned that kids stay are free but not true, during the booking they didn't let me book one room they charged for my kids too.
* The TV is not connected to WIFI
* One room didn't have phone connection
* The room smelled so bad
* Please change the heating system, it makes lots of noise at night, people can't sleep
10.0 / 10.0
The front desk staff was very professional and friendly. My room was always clean and tidy. The housekeeping staff really did an excellent job.
I wish they had de-caffe tea and coffee in the rooms. Maybe some reading material like magazines.
7.0 / 10.0
The staff were very accommodating. The location was great for us.
Bugs in and around the bathroom sink. Couldn't figure out where to check in as they moved the front desk due to renovation. Couldn't get the TV to work, even with assistance.
3.0 / 10.0
Nothing
Rooms were cold ..no heating effect..doors need renovation as cold air was gushing through the bottom of door..breakfast was average..
3.0 / 10.0
I didn’t stay
Parking was a fee that was extra. Electric receptacles was hanging off the wall, lights had no shades. A little disappointed.
6.0 / 10.0
The bathroom was nicely renovated & the bed was clean. The location was in perfect proximity to all the things. The in room heater was awesome too - throws some good heat!! I liked having a mini fridge.
The breakfast barely qualified as breakfast, very bare bones. The room had 100’s of tiny ants everywhere. The walls were paper thin, so I listened to my neighbours Indian music most of the 2 days I was there, I could even hear them turn on Netflix. Sigh. The bed was pretty hard & pillows were lumpy.
1.0 / 10.0
The fact that they’re attempting to renovate.
The facility is beyond tired and worn out. We checked in and were awaiting a room but after seeing the facility conditions…made the right choice to move on to a better facility.
Some examples are pest control trap in breakfast area under table, brick in middle of breakfast area holding flooring down, stained ceiling tiles, air vent in main entrance periodically released odd smell.
We travelled with a sports team and families…several people from our team had been assigned rooms and upon entry found bugs under pillows and coming out of drains etc, bedding was stained, showers had mold…and so on.
Niagara Region Public Health needs to be proactive and spot check these older facilities and ensure public health is top priority.
Choice Hotels needs to spot check, doubt this would meet corporate expectations.
6.0 / 10.0
Easy walk to the falls.
Very old and outdated. Floor was so dirty. Had to have socks on. Shower had no water pressure and was only luke warm
5.0 / 10.0
Good location. Breakfast was good.
Not clean. Bathroom grout filthy on the floor. Dirty entrance door. Marks on the walls. Bed linen wrinkled not ironed and looked like it had been slept in. My partner is covered in bites today so we are assuming there are bed bugs in the bed!!
7.0 / 10.0
We enjoyed the fresh waffle breakfast, and the quick service to do refills. The staff was quick to address any concerns, which we really appreciated. Some of the lights were not working in the rooms and they were quick at replacing them, as well as one of the wifi of the rooms.
It would be better if they had the rooms checked prior to check in to make sure everything is working properly, however they were quick to accommodating any concerns.
5.0 / 10.0
Staff was friendly and accommodated our requests.
Bathroom was a bit unclean. There were someone hairs all over the bathroom wall. The tv did not work. The elecrtrocity in unit was weird also - our cell phones would not charge. No telephone in the unit to call front desk.
3.0 / 10.0
Location. Front desk staff.
I paid 220$ per night for a room that’s not even close to 60$ worth. The pictures on the website were deceptive. I’ve stayed at multiple quality inns before, this is the first time I’m booking on my own and I have to say I was very disappointed especially for the price I had been paying.
Breakfast service was poor. The only healthy food available was eggs and sausage. They brought 6 eggs at a time and everyone had to wait for almost half an hour to put together something in the plate for us to eat. Never had such an experience.
10.0 / 10.0
Friendly staff
10.0 / 10.0
Everything was great! The property was clean, comfortable, and exactly as described. The location was perfect, and the check-in process was smooth and easy. The breakfast was really good, and the hotel staff were excellent – always attentive and kind. I had a truly enjoyable and relaxing stay. Thank you!"
Everything was excellent.
4.0 / 10.0
Breakfast not great
Not thr room we wanted could not get wifi or internet
3.0 / 10.0
The staff was fantastic and the beds were new and comfy
Its an extremely old building, doors, walls and bathrooms have paint peeling of them.
4.0 / 10.0
Close to everything
Said they where over booked and I would have to have a room inside when I booked my rooms in march! And that a long term tenant this in a room beside the room we had made it very difficult to do anything when they yelled at us all night long
10.0 / 10.0
Everything was good
The cleanness was super, the staff was amazing, the breakfast that was included was super good.
But I would highly recommend this hotel
The room was quiet but at night because the room was near the sidewalk, the noise was more loud.
6.0 / 10.0
The staff was friendly and helpful, the location was amazing. It was close to Clifton Hill and lots of restaurants.
The bed was very hard and uncomfortable, our air conditioning unit leaked, and the room was very small.
10.0 / 10.0
Everything
Long
4.0 / 10.0
The bed. It was comfortable to sleep.
The quality of all appliances and furniture was not good. We were afraid to use them in order to avoid breaking.
The smell in the hall was suffocating- old carpets.
7.0 / 10.0
Staff are amazing
The hotel needs some renovation otherwise the price should get low
4.0 / 10.0
The breakfast was good.
Wall paper in room was peeling off everywhere. The sink was clogged. And the hotel charged me for the room when I paid in full with booking.com and im still currently waiting for refund.
8.0 / 10.0
We had a double-queen room on the second floor of the external building. The location is very central and close to all attractions and local WEGO buses that will take you to more remote attractions. It was relatively quiet taking into account the location near the road. The room had all basic necessities - clean renovated bathroom, clean towels, toiletries, iron and ironing board, lots of hangers, small fridge, coffee maker with choice of tea and coffee, good air conditioning, big TV, rather comfortable beds. The staff was very nice and polite. Breakfast was awesome with lots of choices. If you are not looking for luxuries of a 4-5 star hotel and just need a very affordable place to sleep and have a nice nutritious breakfast before heading out for a whole day of adventures, this place is the right one.
There was only one staircase leading to the second floor of the external building. Two others are closed, probably for repairs. The entrance door to the room was sticking and required a "break-in" push with a shoulder to be opened. My kids had fun with it though.
8.0 / 10.0
Front office staffs and breakfast management staffs are amazing
Very supportive excellent customer service
Recommended for everyone
Old buildings and entrance in the old building
6.0 / 10.0
Location
Parking and very outdated
2.0 / 10.0
Location
Bad smell, unclean room, pictures on website on the actual way it looks like on sight. Though staffs are good but the hotel isn't worth the value for the money paid. I got a refund because I can't sleep in such a terrible room I was given. The rating should be 1star.
8.0 / 10.0
Booking.com charged me $20 mire than the actual hotel price fir an exrerior room...I AM NOT HAPPY WITH Booking.com
7.0 / 10.0
Very good
No footmats in the bathroom. Unkept stairwell
7.0 / 10.0
I liked the hotel's location because it was close to the places I was interested in visiting. I consider the location is one of the hotel's strengths and worth publicizing. The rooms were very clean.
I didn't like that the breakfast food wasn't replenished quickly, as there were quite a few guests and they ate the food, but the staff wasn't attentive to the need for more food for the guests who were arriving, and they had to eat what it was left. Among the hotel's opportunities is infrastructure improvements, as we identified deterioration in the steps leading to the rooms.
8.0 / 10.0
The location was great, easy to walk to most attractions. There were your basic breakfast options, nothing that stood out as amazing.
We were in the motel across the parking lot, the TV couldn't pick up on the WIFI for some reason so the Roku was completely useless to us. Also not having a small fridge/microwave was a little inconvenient.
6.0 / 10.0
After our original hotel cancelled without warning we were desperate to find accommodation and found quality inn, they saved the day.
It may be a bit dated and could do with some freshening up but it was adequate for our stay. The room was warm which suited me perfectly (although air con worked well). The bed was extremely comfy although the bedding could have been better. There were a few options available for breakfast, some better than others. The location was perfect, for us anyway.
There was a pool available which we didn't use but it looked OK.
Considering what we paid I'd say it was pretty good value for money and Considering they saved the day for us we were greatly appreciated the service.
Thank you.
9.0 / 10.0
This hotel is value for money. it may not be the best around, but in terms of value for money, it's worth it. I was looking for a hotel that wouldn't put a hole in my pocket and still provide value. this just did it. We were going to visit the Niagara Falls. For the location, this is just awesome - just a few minutes' walk to the Falls and all the attractions and thousands of restaurants around. Not in the heart of it, but within a good distance, so you don't have to experience the noise, but still very close to all the fun. I think the location is the best thing about the hotel. Then, the hotel staff were just awesome, friendly and always ready to assist. Breakfast was not exceptional, but decent and good. Like I said, it's value for money. The Hotel was clean too. Overall, I enjoyed my stay at this hotel and if i have to go back to Niagara, I would not mind staying here.
The fitness room has only 2 equipment, not much of a fitness room. I did not mind, though, it would have been nice to have a microwave in the room, not a deal breaker, Still enjoyed the stay
10.0 / 10.0
I like that they have complimentary breakfast
4.0 / 10.0
The location. Just the location
First off, I had a confirmed booking using booking.com. It was a superior King suite (2 king bed). When we arrive even after showing the booking, they dont have our name in their system. Now since they should still give us a room told us that since theres an error, they can give us a 2 queen bed room. Secondly, parking was included in booking.com. I got to pay again. Third, TV wasnt working and had to contact front desk. Lastly, breakfast is so bad that people had to wait for them to refill. Its just eggs and sausage thry couldnt even refill that fast people had to wait.
6.0 / 10.0
The room was clean and had two queen beds just what we booked. All the basic facilities were available such as bathroom accessories, hair dryer, iron, etc.
We didn’t like the bathroom. There was no bath mat, the shower head was very loose and broken and had a big hole above the shower head, the toilet flush wasn’t working fast. There wasn’t ambient sufficient lighting in the room. I feel that we could have got much more for the price we paid for so definitely it’s not value for money because there are many other hotels that cost the same and yet has good ratings.
1.0 / 10.0
Fake pictures to attract people . Get room outside their actual building. Not even 1star property
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Quality Inn & Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Quality Inn & Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Quality Inn & Suites?
We found 1 amenities for this rental. This includes , and business facilities.
