Casa Poeta 112 Adults Only

Chambre bien équipée Cafetière et café (dosettes) à disposition ainsi que du thé et une bouilloire Les petites attentions à notre arrivée (eau / vin au frigo + biscuits) très appréciable Qualité des échanges ainsi que les personnes sur place à notre arrivée pour nous guider

Petit problème d'eau chaude sous la douche Dysfonctionnement du ventilateur central (qui se metait en route tout seul)

Privacy e legato a tutto staff molto accogliente e disponibile

L acqua calda che ci mette un poco ad arrivare

Struttura nuova e super moderna, ci siamo trovati benissimo, noi avevamo la camera con macchinetta del caffè, lavabo, e microonde tutto accessoriato, molto pulito e accogliente, super consigliato, Daniela che ci ha assistito al nostro arrivo ci ha messo subito a nostro agio. Non è proprio vicino al centro ma i mezzi bisogna comunque prenderli, . Alla prossima lo consiglieremo sicuramente a chi viene a Valencia

The apartment was clean and well equipped, although there was very little natural light, and poor ventilation. The kitchenette had everything we needed, including cutlery, coffee and tea. The shower was spacious and pleasant to use, and the complimentary shower gel had a lovely orange scent. There were also some thoughtful welcome gifts, including a tote bag and complimentary drinks. The location was convenient, within walking distance of a metro station and a bus stop, with restaurants and shops nearby, including some that stayed open late. The staff were extremely responsive when we experienced a blocked, unpleasant-smelling bathroom drain. Despite contacting them at approximately 11:30 p.m., someone arrived within ten minutes and resolved the problem. We were genuinely impressed by how quickly they handled this.

Biggest concern was the property's handling of a security breach and confusing communication. After booking, I received a suspicious WhatsApp message requesting personal info via a link. When I contacted the property through Booking.com, they confirmed their reservation system had been hacked and guest data leaked. They hadn't proactively warned us. Several more suspected phishing messages followed. On arrival day, I learned that check-in instructions had been sent from an unfamiliar WhatsApp number, with no business name and a photo of a woman holding a teddy bear. Given the breach, I'd understandably blocked the number. During our stay, the property used several WhatsApp numbers with different teddy-bear profiles and added me to a group called "Casa Poeta" with 4–5 participants, some unidentified. I didn't know who they were or why the group was necessary. They also insisted on WhatsApp rather than Booking.com for communication. The lengthy online check-in required extensive personal info and photos of both sides of BOTH guests' IDs, particularly concerning after the breach. The room had very little natural light, poor ventilation, excessive humidity and inadequate sound insulation. There was no housekeeping during our three-night stay: no towel changes, bed-making or rubbish collection. Security was another concern: the complex's main entrance didn't lock properly, and our room had a connecting door to the neighbouring room, with the key left in the lock. We could open it and access the other room, although we didn't know whether access was possible from their side. The listing advertised luggage storage, yet the property described it as a special courtesy. Despite arranging our arrival time, we spent 25 minutes knocking on doors before someone appeared to receive our bags. There was no patio, even though this was listed in the listing.