HOTEL REGENCY GRANDE

THINK TWICE BEFORE BOOKING. At this price, there are better options available Extremely Disappointing Experience – Poor Hospitality, Unreasonable Charges, and Unprofessional Reception Staff We have stayed at this hotel several times before, but this experience was extremely disappointing. 1. Unreasonable Charges for a Late Checkout I booked a room for *** through Agoda. We checked in at around 9 PM after our temple darshan. The standard checkout time was 11 AM the following day. When I requested an extension, the manager initially allowed us to stay until 1 PM. However, our temple darshan got extended, and we returned to the hotel only around 4 PM. The female receptionist then told me that the manager had instructed her to charge an additional *** for just a few extra hours! I was willing to pay, but when I asked whether I could stay until 9 PM, she strictly refused and said 8 PM was the maximum. Ultimately, I paid approximately *** for just 22 hours of stay. What shocked me even more was the manager's attitude and the hotel's lack of flexibility. The hotel had several vacant rooms, yet the additional charge was *** for a short extension. I understand that hotels have checkout policies, but the pricing and the way this situation was handled were extremely disappointing. 2. Extremely Poor Food Quality The food at this hotel is seriously below average. I would give it just 1 star. I once ordered Gobi 65, and it literally had no salt. I informed the staff, and they tasted it themselves and agreed. They told me I did not need to pay for it, which I appreciated. However, the overall food quality was disappointing and needs significant improvement. 3. Very Poor Reception Service On another occasion, we ordered food from an outside restaurant because we did not want to eat at the hotel. I called reception and requested plates and spoons. We waited for approximately 20 minutes, but nobody came to help us. When I called again, the female receptionist told me they would not provide plates for outside food and would charge extra. If this is the hotel's policy, it should be communicated clearly from the beginning instead of making guests wait for 20 minutes. The way the receptionist handled the situation was extremely unprofessional. 4. Manager's Behaviour and Staff Hospitality - Kitchen staff: Good, helpful, and polite. - Male staff: Mostly polite and courteous. - Manager: Neither friendly nor approachable in my experience. I was genuinely shocked by his behaviour and the lack of understanding or consideration shown towards a returning customer. - Female receptionist: Extremely disappointing customer service. Her communication and handling of my concerns were unacceptable. FINAL VERDICT – THINK TWICE BEFORE BOOKING! As returning customers, we expected much better hospitality. Unfortunately, the unreasonable additional charges, poor food quality, and terrible reception experience left us extremely disappointed. For the same price, you can find much better hotels with better hospitality and customer service. I genuinely do not understand charging ₹2,500 for a few extra hours when several rooms appeared to be vacant. The hotel may have its own policies, but the lack of flexibility and the way customers are treated make a huge difference. Good hospitality is not just about providing a room; it is about treating guests with respect, communicating clearly, and handling situations professionally. My sincere advice to anyone planning to book this hotel: THINK TWICE BEFORE BOOKING. At this price, there are better options available.

Good place to stay.

Good

Breakfast option was not up to mark. Expected a better treatment. Staff needs to be little more professional.