RedDoorz @ Balatas Magsaysay Road Naga City

Good to stay here staff is friendly and location is accessible to all

We stayed here for 3 days and 2 nights, but unfortunately, our overall experience was disappointing because several of the advertised amenities were either unavailable or not properly maintained. During our stay, there was a 12-hour power interruption. While we understand that power outages can happen, the property did not have a generator or any contingency plan in place. As a result, we had no electricity, no television, and limited access to basic amenities during that time. We ended up spending those 12 hours outside the accommodation until the power was restored. We also noticed that our room did not have a television or complimentary bottled water, even though both were listed as available amenities. When we asked one of the staff members about the TV, he simply stated that the signal was poor and that the television had been removed. While we understand that technical issues can occur, the response felt dismissive, and no alternative solution or apology was offered. In addition, the shower was not functioning properly, which further affected our stay. The female staff member was kind, accommodating, and pleasant to deal with. However, some of the other staff members came across as cold and could improve their communication and customer service skills. Lastly, I highly recommend that the management update the photos, amenities, and property information on Agoda. The listing is quite misleading, as it does not accurately reflect the current condition of the property. The facilities appear much older than what is shown in the photos, and some of the advertised features are no longer available. Keeping the listing updated would help set realistic expectations for future guests and avoid disappointment. Overall, while we appreciate the efforts of the accommodating staff member, our stay did not meet our expectations due to the outdated facilities, inaccurate listing, and lack of preparedness during the power outage.

We booked through agoda months earlier but eventually when we arrived, the receptionist said that our name was not in their list. There's no room for us daw. The receptionist handled it the best way she can. Buti nalang may nagcancel. From twin bed, nalipat kami sa deluxe queen yata yun. Pano kung wala nagcancel? Magrefund nalang daw. So inconvenient. Sana hindi na to maulit sa ibang bookings. And luma na din talaga ang place. Mura siya for a reason. Sakto lang may matulugan for a night.

Not ok hotel in Naga City 1. Booking not on record. Booked via Agoda but our name was not in their record. Had to show the Agoda booking and email confirmation to the staff. She gave us a room bigger than our booked room. 2. Unfriendly staff. We arrived at 12nn. Told her that we will check in. We understand that check in time is 2pm. We were initially supposed to ask if we could check in early or leave our luggage while we go out for lunch. But the receptionist only told us rudely that check in time is 2pm. 3. Malfunctioning aircon. Checked in on June 19. By June 20 around 10am, aircon was not cold enough. Told the staff about it. They told us that it was only because of the hot weather. Replied that there was really too little air blowing from the aircon. They dismissed and insisted to but another layer of curtain instead to block off the sun. Did not work. Asked for an electric fan. They said there was no extra fan. They also couldn’t transfer us to a different room since the hotel was fully booked because of a wedding. I know the price was cheap but never thought that even basic features such as a well-functioning aircon and courteous staff (at the very least) were lacking. Strongly not recommended. Better to book at *** or *** and pay for convenience.