Merchant's Gate Songwat

We travelled as a group, with some friends staying for 2 nights and others for 3 nights. Unfortunately, during check-in, two groups arrived at the same time, and the hotel staff mixed up the registration documents and mistakenly assigned the wrong room documents to our friends who were staying for 2 nights. As a result, our 2-night friends were given the room keys intended for the 3-night guests and unknowingly stayed in the wrong room. When our 2-night friends checked out as scheduled, our 3-night friends were then accused of late check-out, and the hotel staff attempted to charge us a penalty of THB 2,200! This was clearly caused by the hotel's own administrative error in assigning the room keys and documentation. Fortunately, another friend in our group noticed the mistake and brought it to the staff's attention. Otherwise, we might have ended up paying THB 2,200 for an error that was entirely beyond our control. We hope the hotel will take this incident seriously and improve its staff's documentation and room allocation procedures. Please ensure that room assignments, guest details and key cards are properly cross-checked before handing them over to guests. Guests should not have to bear the consequences or financial penalties of mistakes made by hotel staff. Apart from the check-in issue, the room itself was very clean and well-maintained, which we appreciated. However, one thing worth mentioning is that the toilet wall is slightly transparent, and unfortunately, the toilet door cannot be locked. While this might be suitable for couples, it can be rather awkward and uncomfortable when sharing a room with friends. It would be great if the hotel could consider improving the toilet's privacy and installing a proper door lock, especially for guests travelling in groups or sharing rooms with friends.

Reasonable price, new room, very clean

Хороший отель. Чистый, для меня это было главным критерием. А еще отличное расположение. Рядом есть пирс, много достопримечательностей.

The room itself was beautiful—clean, modern, comfortable, and exactly as pictured. Unfortunately, my Deluxe Room was directly above the bar on the 3rd floor, where loud music played until around 11:00 PM each night. If you’re planning an early night, it’s worth being aware of this before booking. I asked if I could move to a quieter room because of the noise. I was told I could only move to a lower-category room, but I would still have to pay the full Deluxe Room rate. When I decided to stay where I was, I felt my concerns weren’t taken very seriously. It’s a shame because the room and hotel have a lot going for them. With better handling of guest concerns and clearer information about rooms above the bar, my stay would have been much more enjoyable. Instead it totally spoilt my stay