Beautiful house with private pool, pool table and outdoor firepit

This is a great house for a large family or group. We had 5 adults and 3 teens, and everyone had their own space with all of the bedrooms and office pull out sofa, and futon upstairs. It was clean and in a good neighborhood. Its about 1.7 miles from the Empire Polo Grounds. We asked and paid for the pool/ spa to be heated, but when we arrived it was ice cold. We sent a message to the virtual assistant requesting them to look at it. They responded that their team was working on it, but then never had any further response and no one came to the house, so we missed out on using that amenity which we had paid for and were looking forward to. The gas fireplace inside also does not appear to work (which would be nice in the winter evenings when temps are cooler), and we could not figure out how to work the outdoor firepit. Unfortunately in the trip manager on Vacasa, there were no directions or further guidance on it beyond listing it as an amenity. If you need a lighter to light it once the gas is turned on, maybe providing one would be beneficial to guests. Maybe a binder with detailed instructions for all amenities would be helpful as we have seen that in other rentals we have used. Only other negative would be the church directly behind has some mobile floodlights on the field behind the house which they leave on all night (for security purposes I ma guessing). They are bright through shades. Outside of that, would recommend the house as it was clean, neat, and quiet.