Locke London Canary Wharf

Really enjoyed our stay at Locke Canary Wharf. The room was large and comfortable with a great view. The food was really good, the bar was a lovely spot for drinks, and breakfast had a good selection. The only slightly odd thing was the positioning of the TV and seating, which wasn’t particularly practical. It didn’t detract from our stay at all, although it possibly would have done if we’d been staying longer. Overall, a really enjoyable stay and we’d happily stay again.

I was really impressed with this hotel. Facilities were great, the cafe downstairs was really good. All of the staff I encountered were really lovely and helpful. The room itself was gorgeous, lots of space and although we didn’t really use it the kitchen was great. The only annoyance I had was the microwave light kept flashing and there was nowhere to turn it off. The location was perfect, really close to shops and tube. Overall I would definitely stay again, it had really good views and was quiet.

I would come again and again, this place was insane , the location - close enough to all the Canary Wharf restaurants , apartment style meaning you can (and we should have) stayed here for a longer time , sofa area amazing - only con was the Netflix on the Tv wasn’t fully functional but YouTube worked amazingly - I recommend this place but I hope to keep it a hidden gem so I can keep visiting at a low price - I was so happy with my decision to pick this place

We stayed at Locke at Canary Wharf for three nights while visiting London to see Ariana Grande at The O2, and unfortunately, the experience left a lot to be desired. We arrived at around 2:30pm, just half an hour before the official 3pm check-in time. Rather than being greeted warmly or even given a particularly welcoming impression, we were met with an atmosphere that felt rather cold and unwelcoming. We completely understood that our room may not have been ready and were more than happy to wait until 3pm, but the initial interaction really set the tone. The reception area itself, however, was lovely, modern and well kept. The toilets were also available, clean and convenient while we waited. When 3pm finally arrived, there was a sudden influx of people checking in, and despite the fact that we had arrived early and had already been waiting, we ended up at the back of the queue. We eventually checked in around 15 minutes after the official check-in time, which was frustrating given that we had made a point of arriving early. Unfortunately, things didn't improve once we reached the room. The toilet was unclean, there was noticeable dust around the room, and the body wash was practically empty. There were also no tissues provided in the bedroom, which seems like a fairly basic amenity for a hotel room. Another issue was the layout of the room. On first impression, the decor was undeniably chic and stylish, but the design seemed to prioritise aesthetics over functionality. The room was divided by large wooden beams, with the bed positioned in the centre and the sitting area awkwardly tucked into a corner. The sofa had its back to the television, while the TV itself was positioned in such a way that we couldn't comfortably watch it from the bed. It was one of those rooms where you look at it and think, "This looks beautiful in photographs, but who actually designed it for human beings?" Honestly, if this room had appeared on Interior Design Masters, Alan Carr and Michelle Ogundehin might have both had an aneurysm. The one major redeeming factor was the view. The panoramic view over the marina and towards The O2 was absolutely beautiful and definitely the highlight of the room. We also decided to extend our stay by an extra night as we wanted to spend a little longer in London. We requested for our room to be cleaned, only to be informed that we needed to provide at-least 24 hours' notice and that rooms were only cleaned once a week. We found this quite ridiculous, particularly when staying for multiple nights. Once again, the interaction came across as rather negative and unwelcoming, which unfortunately reinforced the impression we had from check-in (No smiling, no warmth). Overall, while the hotel has a beautiful reception area, stylish decor and an incredible location and view, the actual experience did not live up to what we expected. The cleanliness, lack of basic amenities, impractical room design and attitude of some of the staff really let it down. Sadly, based on our experience, we wouldn't stay here again.