Grand Hotel Bois De Boulogne

Well maintained, well designed for mountain hotel!

Coffeeshop and Lobby are offering are limited and can be easily extended to satisfy the guests and maintain profitability

The front desk employee who greeted us upon arrival was polite, helpful, and accommodating. There were plenty of comfortable seating options while we waited for our room, which was prepared quickly. When we went out and returned very early in the morning, the night attendant was quick to greet us and assist us. I also want to mention the parking attendant, who was excellent—friendly, attentive, and quick to help us with our bags both when we arrived and when we left. These members of the staff provided genuinely good service and deserve recognition.

Hotel Review I reported twice that the water was only lukewarm and that I was unable to shower. On both occasions, rather than sending someone to investigate the problem, I was simply told that the water would be hot after breakfast. Unfortunately, it was not. The room itself also had several issues. There was no top sheet, only a fitted sheet, and the duvet clearly had not been washed between previous guests and our stay. I know this because there was hair on the underside of the duvet. The bath towel was badly frayed and stained and looked more like a cleaning rag than a hotel towel. Parking was another problem. When we returned late in the evening, the parking lot was full, making it difficult to find a space. My friends had specifically requested a non-smoking room, yet it was clear that people had smoked in the room previously. However, our biggest disappointment was the breakfast. It had been advertised as being prepared with fresh, locally sourced products, which set very different expectations. I can honestly say it was the worst hotel breakfast I have had in this country in four years. In fact, even the breakfasts I have had at the various campgrounds where I have stayed have been of considerably better quality than what was served here. I arrived for breakfast just 15 minutes after the beginning of the service period, so the food should have been fresh and properly prepared. Despite this, the rolled egg omelette was stone cold, as were the cut-up hot dogs offered as the protein option. The small croissants were overcooked and very average. There was no fresh fruit, and the juices were clearly from a box. The manouche was well below average compared with what we had experienced elsewhere in the country. When my friend requested a coffee, they were served a 3-in-1 instant coffee. Perhaps this hotel was once grand and elegant, but based on our experience, it certainly did not live up to its four star rating. At $160 USD per night, I expected way better.