Read my review, acknowledge my experience, and avoid the headache.
Firstly, most of what is advertised on Trip, Agoda, and Booking is simply not true.
It’s a huge building with multiple hotels inside. Where you end up staying is basically a matter of luck. Nothing matches the pictures—starting from the outside.
Since there are multiple hotels in the building, it feels like only God decides who comes in and which floor they go to.
Our reception desk was hidden on the 24th floor, between rooms, with no clear signs to find it. Very difficult to find it—good luck with that.
Asking for help in English is not an option, as nobody speaks it—even though booking sites claim the staff are English speakers. Instead, you’ll be communicating through Google Translate in every situation. No English at all—not even basic words like “thank you,” “sorry,” or “can I help you.”
The rooms smell of cigarettes (as smoking is allowed throughout the building)—lobby, lifts, rooms—you name it.
After checking in you’ll receive a room usage notice via wechat:
• The air conditioning is managed by the hotel, so you cannot control the temperature. Whether it’s hot or cold is not up to you—you get whatever has been decided.
• The hotel uses an eco-friendly water heating system, so if multiple people are using hot water, it may (and likely will) run out. You’ll need to wait about 20 minutes between showers. Water pressure is also unstable.
• The bathtub (one of the main reasons we booked the room) is completely unusable. If you want to use it, you must inform the staff in advance so they can come and fill it for you. However, due to low water pressure and the size of the tub, by the time it’s full, the water is already cold. (You can read other reviews about this.)
These are the facts.
Now let’s talk about personal experience.
On the first night, around 2:30 a.m., the room next to us started having a party—not one or two people, but many. Since the reception is hidden between rooms, there seems to be no real control over who comes in or goes to any room. Is this safe? I wouldn’t say so.
We couldn’t sleep, and our patience ran out quickly. We went to the reception desk on the 24th floor, where everything was dark and there was no staff in sight (even though the app states 24/7 service). Eventually, we found the receptionist sleeping in a hidden corner bed (which, honestly, I could understand at 3 a.m.).
Unfortunately, we had to wake her up. We explained the situation—the party next door—and asked for help so we could sleep. She said “yes, yes, okay,” and that she would come. We went back to the lift to wait for her, only to realize she didn’t follow us—instead, she went back to sleep. Yes, really.
YOUR RECEPTIONIST WENT BACK TO SLEEP INSTEAD OF HELPING A GUEST.
Thank you for that.
After realizing no help was coming, we went to the ground floor. After a long back-and-forth via Google Translate with security, two guards finally came upstairs with us. After another 10 minutes, they managed to stop the party. By then, it was already 4:30 a.m. We fall asleep at 5a.m.What a first night.
In the morning, we packed our luggage and went to reception to request a new room immediately and report the night’s experience. There were three staff members at the desk. When we asked to speak in English, they literally laughed in our faces.
Emotions were high—tiredness, anger, frustration, helplessness—everything. So once again, we had to rely on Google Translate.
We were eventually given a suite room, which was obviously much better. It had bathrobes, towels, and a stocked minibar—none of which were provided in the previous room. Standards, right?
From that point on, we avoided interacting with the reception team. When we informed them of our early checkout on the fourth day, we were simply told(on wechat) to leave the room cards behind.
Overall, this was a very bad experience. Sadly, I believe it could not have been avoided—because most of the reviews seem