Apartment in London Borough of Southwark
7 guests · 3 bedrooms · 2 baths
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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About this apartment rental
3.2 miles from Waterloo Station in London, TranquilHaus! 3BR Retreat with Spa Saunas, Hot Tub & Garden Cinema provides accommodations with access to a hot tub. Featuring private parking, the apartment is a 9-minute walk from Brixton Academy.
Amenities at TranquilHaus! 3BR Retreat with Spa Saunas, Hot Tub & Garden Cinema
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Sauna
Family friendly
Smoking allowed
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of London Borough of Southwark
Ratings and reviews
100% verified reviews10.0 / 10Outstanding·Apr 2026
the property was exactly like the pictures. everything was just as expected!
10.0 / 10Outstanding·Apr 2026
Very cosy and comfortable
The toilet and shower downstairs were a bit small but understand the it's more utilising the space, the bathroom upstairs was nice.
10.0 / 10Outstanding·Mar 2026
I loved how spacious and comfortable and clean everything was beautiful.
I loved how comfortable the beds were.
I didn’t like that we could y use the hot tub as it hadn’t warmed up in time for us to you.
5.0 / 10·Jan 2026
The property itself is genuinely great and matches the photos well. It’s a lovely house with strong facilities, and the hot tub, sauna, and cinema room were the main reason we chose to stay.
The experience was let down by poor management & access issues. We were not allowed early check-in, but even at the official 3pm check-in, cleaning continued for over an hour after we arrived. There was also no shampoo or conditioner in the bathrooms, which we had to flag before it was refilled by the cleaning lady who was on her shift at the time.
Once the cleaning lady handed the property over after 4:15 pm, we were only able to reach the host/ co-host after 6pm as no one was answering our phone before that. During this time, we had no access to the garden/hot tub/sauna, as these required an access code that only the host could provide—frustrating given these facilities were central to our booking.
There was also an uncomfortable incident involving the garden key. On arrival, the key was on the door, so we kept it safely in a jacket pocket. While cleaning, the cleaner locked the living area and allegedly removed the key from my jacket pocket to place it in the lockbox, which she denied when raised & felt inappropriate.
The cinema room had an incorrect lock (different passcode) which also took 2 additional hours to get it sorted. At that point, we even suggested leaving with a full refund as we couldn’t properly enjoy the property until 8-9 pm, but this was declined due to the non-refundable policy.
When we raised that the hot tub wasn’t heating properly, we were advised to wait, which wasn’t ideal for a 1-night stay. To their credit, some compensation was offered: a discount on the outdoor facilities & a late check-out to offset the delayed cleaning but it was already too late by then & the refund could not possibly compensate for the bad experience.
Some parts of the house are slightly worn or broken & facilities dirty (e.g. coffee pot) - photos attached - though overall the house itself is very nice.
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7.1Good
(27 Ratings)
"the property was exactly like the pictures. everything was just as expected!"
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