Haven Guest House

The staff na (Godwin) was helpful, and generally the place good

What impressed me the most was the exceptional care and attention from the hotel manager. Both before my arrival and after my departure, he consistently checked in to make sure everything was going well. He was always available and willing to help with any arrangements, and I genuinely felt very well supported throughout my stay. He even helped me find an excellent driver for visiting Queen Elizabeth National Park and the Rwenzori Mountains, which made a big difference to my experience. The facilities were practically new and very well maintained, and the whole place felt safe and well looked after. Overall, both the hotel and especially the manager were fantastic.

The only slight downside is that access to the hotel is not very easy, as the roads in the area are in quite poor condition. However, this is not something the hotel can control, as it’s a general issue in Uganda rather than a fault of the property itself. Other than that, I honestly have no complaints.

Gentle staff

Position is far and isolated from the center feeling not so safe. No hot water

The person looking after my stay was very good!! He has to tend to things that are not properly provided by the owner, who does not ever live there or appear. He did the best he could concerning wifi, breakfast, local travelling.

Wifi was NOT provided as advertised on booking. Com. Breakfast had to be boiled eggs from outside the lodge, because there was no kitchen facility to scramble eggs!!! How is the staff supposed to live there without kitchen provisions?? The location is terrible down a very rough path that is not even a street!! And it is a long walk into Kasere, not a room in town. And the boda-boda rides are rough because of stones and holes for most of the trip to town.