Villa Maple by Elegant Hospitality - Pool Access

المكان حلو جدا نظيف ومرتب وماشاءالله تشطيب المكان اللوان والفرش مريح جدا ربنا يبارك استقبال الضيوف مرحب جدا وخصوصا ا/ حاتم محترم وراقي شكرا جدا للعائلات والأفراد ممتاز الصراحه

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Place was very clean, comfortable quiet very nice area

Clean, easy to find very comfortable everything is up-to-date very modern. Our host Tamer nice young man, professional, friendly, very attentive. Make my stay very special.

المكان هادئ جدا ومتوفر بالفندق جميع الخدمات الغسيل الكوي المطبخ يوجد فرن لإعداد الطعام ايضاً ثلاجه مشتركه شكرا لكم

لا تتوفر خدمات قريبه من الموقع

Location is okay. Close to Cairo Festival City, but still need a taxi to get there.

My experience with this hotel was unfortunately very disappointing, particularly because of the way the staff handled a basic billing issue. After completing my stay, I requested a proper tax invoice for my accommodation expenses. However, the staff responsible for handling this matter were extremely slow and unresponsive. Despite several follow-ups, my requests were repeatedly ignored or left without a clear response. The lack of responsibility and willingness to resolve the issue made what should have been a simple request unnecessarily difficult and time-consuming. More importantly, the billing documents provided by the hotel did not meet my requirements for a proper tax invoice. I also experienced the same issue with reservations made through different booking channels, including Booking.com and the hotel’s own website. Regardless of how the reservation was made, I expected the hotel to provide appropriate and compliant tax documentation for the accommodation service that I had already paid for. I believe handling guests’ legitimate requests, especially regarding billing and tax documentation, is a basic responsibility of any professional hotel. Unfortunately, the staff’s attitude and the way this matter was handled seriously affected my overall impression of the hotel. I would strongly recommend that management improve staff responsiveness, accountability, and especially the hotel’s invoicing and billing procedures.