Solaris Cozy Haven

Clean room

When I tried to check in I was told that there were no rooms available. I had to insist on being given a room; especially when I had paid full r it more than 2 weeks in advance. Apparently it is something that happens often with the company listing the property.

I really loved my 2 week stay with Solaris, I enjoyed my balcony view from the 6th floor .

So we were supposed to be at the Solaris but last second were contacted by one of the people for i guess both properties(they have multiple it seems like) and told they didn't actually have the room/property that I paid for through Expedia. He further tried to make it seem like it was my problem until pressing him he changed us to the Signature which although a slightly larger footprint was older, the front desk people need custpmer service training and it took longer to get squared away which after a long day of travel isnt what you want to deal with. They never took responsibility for issues such as not cleaning but twice during our 2 wk stay and the fact there was water condensation/from cleaners that made a huge puddle in the living room by the backwards installed screen/sliding door. I mean for a first impression it wasn't great. The gym was over run the first few days by extremely loud groups of guys videoing which ironically throughout the property says isn't allowed. The apartment was ok, bed was tiny, bedroom tv didn't work, there were brief power outages and internet disconnections want. The pool was ok although wasn't well maintained there were broken tiles in the pool. Might want to wear pool shpes/water shoes not to get injure. and definitely goggles to not catch something