Magno Collection Casa Palacio Bailén

The accommodation was exactly as I hoped it would be - great location, clean, comfortable and spacious. Booking process and communication clear and responsive.

Not a problem for us but probably worth highlighting a little more for those with mobility issues that the lovely second bedroom is up a tight internal spiral staircase. Otherwise cannot fault the property.

Great location - great property. Is massive. Roof area is epic. Highly recommend and that is coming from someone that never leaves reviews. Everything you need

One shower didn’t drain well and parking is Niggly but if you don’t want to pay you can park for free in a few areas

L’emplacement, la décoration, les équipements neufs, le confort de la literie, les produits d’accueil

Le ménage qui aurait pu être plus minutieux dans certains endroits

Quiet, except when not. Well heated. Nice decor. Dish washer and washer / dryer. Luggage storage room.

Complete shambles getting the entry details, thanks to near on useless AI. My name and Booking.Com reservation number didn't match the "three bookings in my name", asking for an apartment number (which isn't shown on the reservation). The "double bed" is actually two singles pushed together. Wifi only really works in the kitchen, mobile data very weak, too (internal courtyard room). The Smart TV is NOT connected to a network, so only Spanish TV. Bathroom sink didn't hold water. Small clothes cupboard and only FOUR coat-hangers. Jacuzzi kept switching itself off, so stone cold three days out of five. Ground floor room noisy at times as other guests come and go, slamming the building entry door, or cleaners moving furniture upstairs. Emergency and kitchen lights came on randomly and stayed on all night. Maintenance requests, again answered by WhatsApp AI, never resolved and the promise of a technician joining the AI chat never materialised. For EUR 313 per night, some bathrobes (for the outdoor jacuzzi), slippers (no rugs, even beside the bed) and enough tea and coffee for the entire stay would be nice. Given the problems, this apartment is overpriced and I will go somewhere else next time.